Capitol Subaru San Jose Car Dealership San Jose California | Edmunds
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Capitol Subaru San Jose Sales Reviews

  • 920 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Excellent service

Written by juanitoBanana on 05/07/13 07:21:23 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Previous experiences with dealerships have been stressful and full of high-pressure sales pitches. However, at Capitol Subaru I was surprised at how easily and comfortable the sale process went. I highly recommend this dealership. They have a large inventory on-site. At other dealerships, we had to drive off-site to a warehouse to see other vehicles; it was inconvenient and time-consuming. The inventory on the Capitol Subaru website matched what was on their lot. The dealership facility is clean, and the people are friendly. Their prices are competitive as well. I dealt with Eugene L. after filling out a request through We emailed back and forth for about a week regarding the models and options I was interested in. I was looking for a 2013 Subaru XV Crosstrek. He was helpful in providing quotes and answering my questions. Eventually, we set up an appointment to look at cars. When I arrived at the dealership, I was undecided about 2 models. Eugene showed me the two cars, explained the options, was patient, and was never pushy. I never sensed that I was being rolled over by high-pressure sales tactics. When it came time to talk about pricing, it was a straightforward discussion with no games or deviating from what had been quoted in emails. Overall, it was a pleasant experience.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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