Capitol Honda Car Dealership San Jose California | Edmunds
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Capitol Honda Sales Reviews

  • 745 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Horrible Sales Tactics

Written by joncab5 on 05/20/12 08:49:37 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Went to buy a new Honda Odyssey. When I arrived with my appointment via internet the sales team of about 12-15 guys were having a meeting at the sales managers desk and no one would help me. That did not start off too well. Then, after waiting about 15 minutes, they had the one in stock I wanted. They wanted $2,000 over MSRP and said they always charge that since they are a volume dealer in San Jose. They told me they would not sell it for less. Also they wanted me at 4.9% even though I have good credit and wanted the Honda Financial Special of 0.9% They also valued my trade in at "fair condition" when it was a 2011 model with no issues. Heck, I even had a brand new set of floor mats for them. Finally I told them I was insulted and the their numbers were $9,000 more than I wanted to pay from my offer. The sales manager came over and told me I should not consider the Odyssey and perhaps choose a less expensive model; then said then I decided to leave. I was treated like someone that had no idea what I was doing. It was the most horrible experience I have ever had and I have owned everything from new Porsche, Lexus, Kia, Mercedes, Chevrolet and everything in between. Finally on my own, I left and once in my car in their parking lot they agreed to my fair offer and price that I had in mind when I first walked into the store. However, I told them NO THANK YOU and drove away. It was the most ridiculous experience I have ever had at a car dealership. I told the sales manager he was insulting and unethical. I can't believe they were so greedy as to make over $10K on a profit of a car sale. It is not a Ferrari or Rolls Royce; it was a Honda. Regardless, I left and went to the neighboring Honda dealership and told them my numbers and my experience at Capitol Honda and they right away said YES, and I was a happy customer. Seriously, I would avoid this dealership. Someday you will probably see them on some Consumer show and how NOT to buy a car. Honda should be ashamed on their high sales pressure tactics. Avoid like the plaque. Again, even thought they did agree in the parking lot to my offer, I would not agree due to the ethical issues this sales team has. Good Luck and go somewhere else.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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