Capitol Honda Car Dealership San Jose California | Edmunds
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Capitol Honda Sales Reviews

  • 745 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Horrible Dealership. Not worth the time and effort.

Written by lyingdealers on 09/01/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

I contacted them by phone about a 2010 Honda Odyssey EX-L with RES over the weekend and I spoke to the fleet sales manager. He had the exact vehicle I was looking for but he stated it will arrive on Monday (2 days). We negotiated the price at $33,200 + TTL. I stated that I wanted an e-mail confirmation to ensure that the facts were correct. I waited but by Monday morning I never received one so I e-mailed the fleet manager requesting confirmation of negotiated price and wanted total OTD price with TTL. I also looked up yelp's reputation for this dealership (they had horrible reviews!!!, now I was concerned). I called him later that day after I got no response to my e-mail and he stated, "yeah, no problem, $33,200 for the car + TTL". I again asked for e-mail confirmation as I didn't want to drive 1 hour to get harrassed (especially given yelp's reviews). Luckily I found out a friend's friend also works at the dealership and I asked him to confirm the price and to send confirmation e-mail. He called back and stated he could not sell me that car and could not reply to my email to confirm what has already been agreed by phone. I was told it was the only Odyssey on the lot (I was told they had a couple of others the day before) and could only sell it for $35,700 (basically MSRP). I guess I knew it was coming given the fact that he didn't want to confirm our agreed upon conversation through e-mail. This is a very shady dealership and will say and do anything to bring you in and scam you.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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