Sales Reviews - 198545

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Dealer Sales Reviews

Sales Rating:

Fantastic and low pressure, each step of the way

Written by goldmaple on 09/05/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I read the previous review, and I'm sincerely sorry it went so poorly for that person. My experience was quite the opposite, and I even dealt with some of the same people that she did. All I can guess is some time has passed, and perhaps, the policies of Beshoff have changed for the better since 2009. For this car purchase, I researched online and test drove cars at Ocean Honda, Stevens Creek Honda, Capitol Expy Hyundai, Mini of Mountain View, Stevens Creek BMW, Stevens Creek Nissan, Santa Cruz Nissan, and the Stevens Creek Infiniti dealership. When I decided on "sports sedan", I decided on an Infiniti. However, I felt outright uncomfortable with the salesman and Internet manager I'd dealt with at Stevens Creek Infiniti; I didn't want to do business there as a result. Price was also a major issue. The Infiniti price was more than I'd been planning to pay. I requested Internet quotes from several area Infiniti dealers, including Beshoff, but the prices were still high. I felt I could do better, but I sincerely didn't want to go through the stress of negotiating the price downward. I contacted Costco, who put me back in touch with Beshoff. Linn received my email, and he wrote that he would offer me a price below the Costco price, since it was end of month, and clearance season. The price was lower than I'd received anywhere else. We also talked on the phone, and he was warm, personable, and respectful. I deliberated an extra day. Linn confirmed by email that the price was good for any color combination, even if the car wasn't on the lot. That sold me. I made an appointment and came in that evening after work. Linn was occupied with a customer when I entered the dealership. I was disappointed, but he did meet me in person. It was good to meet the face behind the voice and the offer. I wanted to complete the sale with him, but it was just not to be. I was also waiting for my boyfriend to join me. And this is the great part: While I was waiting, the head manager got me some cookies (which were to be my dinner), and the sales guys would check on me, but they left me alone!!! How wonderful that was!! And when I requested to walk the lot to look at the colors in the afternoon sun, they let me do it by myself!! And then, when I asked to see the different colored interiors, the head manager had two vehicles pulled up to the side of the building, and they let me sit in the cars, also alone!! My boyfriend joined me at the end, and we were able to have a private conversation... how many dealerships completely miss the boat in this way - Beshoff won big points with me on this account. Tony honored Linn's price and closed the sale with a minimum of fuss. The sales price was indeed slightly lower than the Costco price. The finance manager then cheerfully went through his required set of upsell questions. When I said "No thank you" to the extras, he said, "Ok," and we moved on. Simple as that. Recommendations: * Do your research on invoice & MSRP prices * Get competitive bids * Get a Costco membership - this ensures you only deal with nice salespeople, even if you don't purchase through the program * Don't walk onto a dealership cold and expect a good deal. Work with the Internet sales folks or the fleet managers first, since they tend to have a different compensation structure. * Bring printed copies of correspondence, invoice figures, and competitive offers. Keep it in view, on the table * Do the math * Read before you sign, and let them know if you don't agree

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not available

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