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Rude and clueless

Written by l2alameda on 01/02/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

If I could rate 0 stars, I would. I called today to ask about a 2000 Lexus ES300 they had advertised on I was put through to Robert who interrupted my every other word. I continued speaking with him because I was very interested in the car and had spent a fair amount of time researching the year/model for reliability. He assured me the car had not been sold and suggested I call his cell phone before heading over to make sure it was still there before I drove all the way down (I was coming from Concord). I did as he suggested and called his cell phone and he again confirmed the car was still available. I spent 45 minutes driving down there and when I got there, another man tried to help me. I let him know who I was waiting for and the car I was interested in. It turns out this gentleman (not Robert) was the manager. First he tried directing me to a Lexus SUV (not the ES300). Then he directed me to the ES330. Seriously, if you're the manager, shouldn't you know what a Lexus ES300 looks like?? Then he tells me the car is sold. Now I'm pissed. I called Robert and he assures me the car is still there and he's sending over one of his associates. His associate arrives and tells me the first salesperson I spoke to was the manager and if he says the car is sold, then it is sold. That's just fantastic. I tried calling Robert again and suddenly he doesn't pick up the phone. His associate tries calling him with the same result. Then he tries paging Robert (he was in a different lot) and still Robert will not answer. Thank you Melody Toyota & Robert for wasting an hour and a half of my time. Was the car ever available or were you just looking to pull a bait & switch? I'm tempted to call the BBB to investigate...

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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