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Dealer Sales Reviews
Rude and cluelessWritten by l2alameda on 01/02/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
If I could rate 0 stars, I would. I called today to ask about a 2000 Lexus ES300 they had advertised on cars.com. I was put through to Robert who interrupted my every other word. I continued speaking with him because I was very interested in the car and had spent a fair amount of time researching the year/model for reliability. He assured me the car had not been sold and suggested I call his cell phone before heading over to make sure it was still there before I drove all the way down (I was coming from Concord). I did as he suggested and called his cell phone and he again confirmed the car was still available. I spent 45 minutes driving down there and when I got there, another man tried to help me. I let him know who I was waiting for and the car I was interested in. It turns out this gentleman (not Robert) was the manager. First he tried directing me to a Lexus SUV (not the ES300). Then he directed me to the ES330. Seriously, if you're the manager, shouldn't you know what a Lexus ES300 looks like?? Then he tells me the car is sold. Now I'm pissed. I called Robert and he assures me the car is still there and he's sending over one of his associates. His associate arrives and tells me the first salesperson I spoke to was the manager and if he says the car is sold, then it is sold. That's just fantastic. I tried calling Robert again and suddenly he doesn't pick up the phone. His associate tries calling him with the same result. Then he tries paging Robert (he was in a different lot) and still Robert will not answer. Thank you Melody Toyota & Robert for wasting an hour and a half of my time. Was the car ever available or were you just looking to pull a bait & switch? I'm tempted to call the BBB to investigate...