My Kia
Customer Reviews of My Kia
Greet Customer Service at MY KIA Salinas!
byon 10/18/2022
Ramiro was a great service advisor. He helped me with my vehicle issues and was a pleasure to work with. 10 out of 10 recommend it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Greet Customer Service at MY KIA Salinas!
byon 10/18/2022
Ramiro was a great service advisor. He helped me with my vehicle issues and was a pleasure to work with. 10 out of 10 recommend it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MY Kia dealer experience was fantastic!
byon 09/17/2021
The transaction was smoother than anticipated and I wasn't there all day so it was easy and went quickly. Daniel(?) Was easy going and helpful and finance was great! Very informative and not pushy. I never felt I was being taken advantage of and all questions were answered in a way I easily understood.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My Kia was great
byon 05/08/2021
Low pressure sales environment, everyone was friendly and super helpful through the whole process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A number 1 place to buy! Worth the drive!!
byon 03/16/2021
We made a 2 1/2 hour drive to see a car at My Kia and we would absolutely do it again!! In fact we probably will!!! The entire staff was friendly, courteous and helpful. They went out of their way to make us feel like part of the family. My Kia is what car dealerships should strive to be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kia Mileage Reimbursement Assistance
byon 01/26/2021
I have dealt with James regarding my Kia mileage reimbursement for a few years now. This year Arellie helped me because James was not available. The service she provided was stellar; she has a very "I can do" attitude, gets what she says she will do DONE, and she is very personable and compassionate. Arellie is definitely an asset to your team! - and I hope someone will let her know that I said that. As a senior that drives very little, it is most helpful to be able to submit my mileage information via email and photos, rather than having to try to find someone to drive my car all the way to Salinas to just have the mileage confirmed. Thank You for allowing seniors to do that. :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service of My Kia Optima
byon 12/28/2020
We really liked the video provided by the service technician on the results of his inspection of our car with recommendations on what services could/should be done & why. We hope that is something you continue. We also appreciated that they washed the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
2021 Kia Telluride
byon 12/12/2020
Sean Ford was incredibly responsive, helpful, and accommodating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kia Seltos
byon 02/14/2020
Mike Levine was not overwhelming when we met him. he understood at our first meeting that we were just looking, and offered info regarding the cars/options. we came back to Kia because of the service we received at the beginning.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My amazing service @ My Kia
byon 01/30/2020
the friendly staff is great, they have clean/cozy waiting areas, great service, and are quick! Also, Lionila Mora is amazing, she made everything a breeze!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome dealership
byon 12/21/2019
Everyone was so welcoming and helpful. I am enjoying my 2020 Kia Optima!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Kia dealership in CA!
byon 11/05/2019
There was no pressure whatsoever, and Eli was very relaxed yet helpful. I told him the model of Kia I wanted, he got one, and the whole process was super simple.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
GO TO KIA IN SALINAS!
byon 09/05/2019
The service department was friendly, speedy, and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My KIA's customer service
byon 09/04/2019
Courteous staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience with MY Kia
byon 08/15/2019
It has been good to see the same service advisors there each time I have come in. We are always well taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia Service Visit
byon 06/15/2019
The service technician was friendly and careful. We'd just had the oil changed and air filter replaced so they didn't need to be done. He listened carefully and I appreciated that. I felt well taken care of. He is a nice considerate man.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Kia Salinas Ca
byon 05/15/2019
Prompt, courteous attention.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia Service was great as always
byon 04/29/2019
They are friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simply better than the rest
byon 11/06/2016
Always friendly ... Always done right. When I take my car for service to MyKia (for the last eight years) I know I'm in good hands. Simply the best team throughout.. From sales to service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sub-par and uncaring dealership
byon 03/28/2012
My wife and I just started a lease of a 2012 Kia Optima last month at this dealership. When we first got there they let us test drive the car, but not on the route we wanted. We had to use their preset, junk and useless route. They continued to pressure us to get the car that night - and my wife was on their side. I've never bought a car on my first trip to the dealership. It's not a good idea to me. Before we bought the car I asked if we could leave my car there and take the Optima for the night, they said no. I've done extended test drives like that plenty of times. So we got the car that night (past when they closed, by about 20 minutes). It wasn't detailed and it only came with one key and remote. We were told to come back the next day to get the extra two keys (valet and normal) and remote, along with getting the car detailed. We did come back and it took them 2 hours to detail the car. The previous night they said it would take "about 30 minutes". So we waited in the waiting room, which has 2 3 tables, 8 chairs, a TV and a popcorn machine. We didn't get the key then, so they said they'd order it and mail it to us, or we could come pick it up. We asked them to mail it. They didn't. But, a few weeks later the noticed that THEY did the paperwork wrong, so we couldn't pay Kia for the car. So we had to drive back to Salinas (From Monterey) for a 3rd time to redo the paperwork. We waited until 2 days ago, a month after getting the car to get the keys. Guess what? We had to drive to Salinas again. That's the 4th time to simply get the car we should when it's delivered to us. It took them an hour to connect the keys to the car... Seriously? Before we went to get the keys I asked/requested that we be compensated for needing to travel to the dealership so much. So we drove the car until it has 1/10 of a tank and they filled it up. I would be happy about that, but I had to spend so much time and trouble with the dealership that I felt like it was very deserved. Our sales lady, Alex, was nice.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments