Sales Reviews - 865010238

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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)

Horrible Experience

Written by tdogolf on 12/30/13 06:55:09 PM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

I just had a HORRIBLE experience with your Maita Toyota Dealer. While the salesman was trying to help, the issue is with the GSM Dave K. He's not only a horrible GSM, but also a horrible person. His listening skills are next to nothing and he will start attacking your intelligence by having complete disregard for anything you have to say. In conversation, he never once looked up from his paperwork to speak to us and treated me as if I didn't even exist. When I politely asked if he could look at me while speaking, he looked up, pointed, and firmly said, "YOU, look at me." I walked out after. As the salesman was walking out with me, assessing the situation (and apologizing), Dave K. walked out, half heartedly apologized, then started pointing fingers and started the argument AGAIN. Some of his incredibly rude statements: 1. Put yourself in my shoes. Do you know how many people I have had to deal with today? 2. I don't have to sell you a car and I don't want to sell you the car. 3. I actually would be happier if you left, but I want this girl to be happy and leave with the car. You, might not be happy. But her, she will be. Is she worth it? REALLY? That's your job, Mr. K. If you don't want to deal with people, I guess you can line up in the unemployment line. If you don't want to sell cars, I guess Toyota should rethink having you as a GENERAL SALES MANAGER because they need to sell cars, that's what they do!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Thanks for this review my friend. I was almost ready to let a salesman get me in the doors. I most assuredly would have bought from them but I have no patience for this behavior. This kind of alpha male posturing is tiresome. He needs to go back to the boiler room. Thanks again and to Dave K., You need to be ashamed of yourself.

  • By syslordx
  • on 12/31/2013
  • 01:07:00 PM PST

The above review is a completely inaccurate assessment of what occurred. Thanh [the above customer] was told prior to coming in that we would not discount the internet special vehicle he had interest in. The Prius was marked down $4000 and was already the lowest price in the area. He arrived at the dealership and requested to meet with me about the potential of saving and additional $755. I reaffirmed our stance of not negotiating on our advertised special. I eventually provided him an additional $150 savings even though it is against our policy. I was feeling sorry for the young lady that he was negotiating for and wanted her to get the vehicle she wanted. When he did not get his way he stormed out and apparently felt the need to exaggerate what actually occurred. It could not be further from the truth. I have worked at Maita Toyota for 35 years and will continue to always provide our customer the best service possible.

  • By davekling
  • on 01/01/2014
  • 10:49:29 AM PST