Sales Reviews - 269061830

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Dealer Sales Reviews

Sales Rating:

Pleasant, but Think twice if u have a trade

Written by im1hapa on 04/27/12 07:31:15 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I purchased my Toyota last week from this dealership because they offered the lowest price around for the vehicle I wanted. My sales person Sarah was very nice & courteous, and very promp in returning my call with answers to my questions. I wish I could say the negotiation for my trade was so smooth and easy. My "handler," Matthew, who went back & forth between me & the 4 men behind the glass wall, was friendly. However, the multiple low-ball offers he presented to for my trade, in spite of my firm standing based on my research, left me with the feeling that his niceness was a way to placate me, and made me feel like his nice nature was fake. This made me less & less interested in dealing with him, and he seemed to not listen to me about the 'haggling' that I clearly stated I wanted to avoid. As a result of the back & forth, I feel like two hours of my time was wasted unnecessarily. Otherwise, I had an overall pleasant experience, and the final paperwork flowed quickly and effortlessly. Would I recommend them again? It depends on if the person who I was recommending to had a trade or not.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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