Happy with Lexus of Sacramento!Written by pinoysz on 08/05/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
My Dad first bought our family's first Lexus in 1999 with the RX300. He was very happy with the way he was treated. The salesmen (Lonnie Daily) at Lexus of Sacramento treated us with respect, not just to my Dad, but to the entire family. When we first bought the 1999 RX300, it was getting late and we were getting hungry. Lonnie sent out someone to get some dinner for us on the company's tab. If they were to do anything that would displease us, they would immediately do their best to correct their wrongs. My Dad received a free Lexus hat, Lexus watch and Lexus pen from the Lexus store. They would also send flowers to my Mom about after a month of buying the RX300, to say thanks for our business. 5 years later, my parents would buy my car (2004 Lexus IS300) again from Lonnie Daily at Lexus of Sacramento. He again was very friendly and was willing to make a deal in order to gain our business. Again, because the dealing took a while, they sent out someone to get us lunch from KFC because we were hungry. In the end, we again left satisfied and happy with the sales at Lexus of Sacramento. They took the time to help us learn the technologies of both of our Lexus vehicles. About a month after we bought the IS300, Lexus of Sacramento sent me a Lexus branded duffel bag, Lexus branded water bottle and some snacks in the mail to thank us for our business. Every year or so, Lonnie and the Lexus of Sacramento staff would send out a letter saying that if we were to have any questions about our Lexus vehicles, that they would be willing to help. Just receiving such letters gives you the impression that once you buy a Lexus, they welcome you into the Lexus family. Now in 2010, the 1999 RX300 is now 11 years old with 120,000 miles on it and is still looking and running like new. Nothing has broken down on it, just the regular maintenance costs that come at the 5,000 mile intervals. We are very happy we chose the 1999 Lexus RX300 over the 1999 Mercedes-Benz ML320. The 2004 Lexus IS300 is now 6 years old with 60,000 miles on it and is still looking and running like new. It still has the brand new car smell to it and I am very happy to drive it everyday. In July 2010, my Aunt decided to go car shopping on the day that I took my IS300 in for the 60,000 mile service. They gave us the 2010 Lexus RX350 as a loaner vehicle for the day. My Aunt was so impressed with how it drove that she bought herself a 2010 Lexus RX350 from Lonnie Daily at Lexus of Sacramento. My Dad and I were present when both my Aunt and Uncle were making a deal with Lonnie. They sent out someone to get us some Carl's Jr. because we were getting hungry while they were making a deal. They also gave us some more free donuts because the main waiting area ran out of the free donuts. It was amazing to see that Lonnie Daily still remembered My Dad and I. He even asked how my Mom was doing and if she was still enjoying her RX300. He was very friendly with us and gave us a choice of Lexus branded items from the store to choose from. We chose a metallic Lexus branded bottle and Lonnie put it on his tab for us free of charge! Since my Aunt bought her RX350 that day, he also gave them a free Lexus branded hat and Lexus branded coffee cup. Overall, the staff of Lexus of Sacramento are very friendly and are willing to do what they can in their power to earn your business. We are all happy that we bought our Lexuses from Lexus of Sacramento.