Sales Reviews - 674278128

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Written by stacey_w on 05/13/13 01:05:40 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

We went in to purchase a land cruiser. They said they could match the written quote we had from another dealer which was $200 dollars over dealer invoice. Quote "it is not worth losing a customer to sourthern california over the price." Before arriving we had already sent them the exact quote from the other dealership. Three dealers in LA were already bidding for our business. This dealership was condescending. One would think when both buyers have credit rating over 800 with income in the top 2% of all Americans the car dealership would act in some professional manner. Instead they wasted 2 hours of my time. You can rest assured that I am now sending them a bill for my time at my normal billable rate per hour. Roseville Toyota uses sleezy used car lot salesman tactics. Makes me really wonder if they did this just because we are female or if they act so badly to all of their customers. They wasted my time showing me how to get monthly payments down by extending the months to pay it over when all I wanted was the cost of the car out the door. I did not need their help with the financing. I guess that the sales staff must have flunked math class because no matter how you divide it out the final cost of the car is still based on the initial cost of the car out the door. They never moved from MSRP. They also advertise a military discount. This promotion is running on a sign on their showroom floor . I had submitted my request in advance to USAA and knew exactly what the Toyota dealers in Northern and Southern california were supposed to quote for this military discount as well as for the few extra options for this car. It seems their support at this dealership for our military is all lipservice. [non-permissible content removed] Buena Park was no hassle, no haggle policy. They even threw in the accessories I wanted at no extra cost and matched the USAA financing rate. Basically for the 6 hour drive I saved $7000

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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