Hyundai of Roseville
Customer Reviews of Hyundai of Roseville
Exceptional sales experience with Denver Herzing
byon 03/30/2024
We had a great experience working with Denver Herzing at the Roseville, California Dealership. He was very knowledgeable and courteous. We love our new Hyundai Hybrid. Thank you Denver for helping us in our purchase and thank you for teaching us all the features and benefits of our new vehicle. Two happy customers!!!
Great service facility
byon 04/10/2024
Easy to get appointment. Easy in and out, vehicle ready as I wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Customer Service
byon 04/05/2024
"Shon" in service took care of all my service requests without any hesitation. He also took care of issues related to charging & software updates. He has provided excellent customer service in past as well. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SHON PETEE PROVIDES HONEST AND ACCURATE VEHICLE SERVICE REPAIR
byon 04/03/2024
Shon Petee provides start-to-finish excellence in Hyundai vehicle service. He represents the Customer to his dealership when repair service/or complex vehicle repair or Customer needs are involved. I could ask Shon Petee any question and receive a timely honest and accurate answer. In my case, during my rear auxiliary hybrid battery replacement, my 2016 Hyundai Sonata Hybrid Limited Model, produced a failed center dashboard condition. Replacement part had to be ordered with special speedometer labor needed to match exact mileage that existed on vehicle at time of service. Shon asked if I had purchased Hyundai Extended Warranty at time of original car purchase. I said no. Shon then asked if I was a Military Veteran or on Active Duty. I said I was a Military Veteran and was provided with a dealer discount on my bill. The Roseville Parts Dept had to order the new dashboard part and upon arrival at Roseville Hyundai, I was called immediately to setup an appointment the final swap of the new dashboard electronics. Shon Petee constantly communicates with his Customer and demonstrates how Customer Service should be done.!! Thanks so much!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional sales experience with Denver Herzing
byon 03/30/2024
We had a great experience working with Denver Herzing at the Roseville, California Dealership. He was very knowledgeable and courteous. We love our new Hyundai Hybrid. Thank you Denver for helping us in our purchase and thank you for teaching us all the features and benefits of our new vehicle. Two happy customers!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 03/29/2024
I went to Hyundai to buy my car that I have been leasing over the past 3 years. James was there to help with my request. I asked James about my options to lease a newer vehicle under certain conditions. He presented different options for me to review about a new lease. He was not pushy or aggressive. He was very courteous and professional. I was able to walk away with a new lease and a brand new vehicle. My wife and I were very happy with the outcome. I recommend asking for James if you are shopping a new vehicle. He will not disappoint!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worst service ever!
byon 03/14/2024
Service department is the worst I’ve ever experienced. Can’t get a hold of my assigned Service rep. Left multiple voicemails (company and personal phones) and didn’t get a call back. Here’s the catch: “she” says she’s been calling and leaving me messages on my cell phone. When we get someone on the phone, we get conflicting informations: one says the car is ready and another says the car is “in progress “. Mind you these calls were on the same day. And by the way, the multiple calls that I made were during an almost one month wait without any calls from her as to the status of my car. I actually had a bad experience with this dealership in the past and shouldn’t have gone there again but this was closer when my car was towed. If I could give negative ratings, I would. I will never come back to this dealership again for service , ever. I will go to Folsom Hyundai instead.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service!!
byon 03/06/2024
Bringing your car in for service on a Saturday morning isn't quite at the top of peoples list but Roseville Hyundai made the experience quite pleasant. My service advisor Rachel was super kind and welcoming and friendly and my car is running great!! Highly recommend it
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got what I’ve been wanting!
byon 02/03/2024
The whole staff was very helpful and professional. Specially James my sales person, he definitely went above and beyond!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best experience I could have ask for
byon 01/04/2024
They work hard to get you what you need Benjamin is very caring and all around great guy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Four hour oil change
byon 12/21/2023
Went in for oil change and tire rotation. Told it would take 1 3/4 hours. After 2 1/2 hours I was informed my car was put in wrong line and no work had yet begun. Finally done 1 hour after that. I have another Hyundai and following an oil change had a leak that required a second trip to the dealer. 0 for 2 on recent service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Paul Will Take Care of Your Grills
byon 12/21/2023
I have been dealing with Hyundai Roseville since I bought my first car from them in 2013. Every time I take my car in for service. I leave happy and satisfied which is why I only take my car there. I am on my second Hyundai car and I am happy with the customer service I receive. Everyone is good but Paul always makes sure I am well informed about what is going on with my car. Thank you Paul. Plus the remodel of their customer service area is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/10/2023
I went in for just an oil change and tire rotation. They did a full inspection of my car and noticed some things I thought might need changed out. It was really nice that they fixed everything needed and walked me through what they were looking at during the inspection. They even catered to my requests and gave me all the options beforehand. It was a great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Black Friday sale
byon 11/28/2023
Very friendly staff.Denver Very helpful and made sure everything was processed in a timely manner. This will be our fourth hyundai for this family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love our new Santa Fe Calligraphy!
byon 11/28/2023
We had a great experience at Roseville Hyundai. This was our second purchase from them. Our Sales Representative, Kiree, was great! He answered all of our questions and new the cars inside and out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Smooth, easy, stress-free buying experience
byon 11/13/2023
Great staff, smooth experience. Melissa was very knowledgeable and patient and made the whole buying experience stress-free. Graylon was easy to work with, direct, and did not waste any time - quick negotiations, agreed on a price and was out the door with our new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Shon and the crew blew my mind!!
byon 10/10/2023
Thanks to Roseville Hyundai ! I had to get to work and they had my car in and out like that! Thanks, Shon and your incredible team for being patient with me and for going beyond my expectations. Kudos!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
love roseville hyundai
byon 10/05/2023
Great job getting me what i wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 09/29/2023
The car was a disaster and it took a long time to get the parts and complete the work. They gave me accurate and truthful estimates on cost and time. Communication was excellent. The staff was friendly and helpful and they have a nice waiting area. I will have my car serviced there again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not Pressured...
byon 08/18/2023
I definitely didn't know that finding a car that I could get in and out of was going to be so traumatic. We were trying to replace a car that was dying and wasn't worth fixing. I was thinking of getting a hybrid but not a HUGE one. It was crazy time at some of the car lots with either too many buyers, limited selection and/or a long waiting list. After visiting 4 or 5 of them, we ended up at Hyundai and met J. He took a lot of time explaining the EV I ended up buying and was very patient with both of us. I felt comfortable there and would recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
William was awesome and accommodating!
byon 06/06/2023
Great service and super professional. Fit my service request in on a busy day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best experience ever!
byon 05/31/2023
Melissa, Patrick and Damien went above and beyond for us. They made the deal happen and didn't miss a detail. We were treated with kindness and respect. We will be back!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments