Stay away.Written by cal_gecko on 01/09/13 10:50:18 PM PST Go back to Service reviews
Recommend this dealer? No
I bought a 2012 Mustang as a CPO vehicle from a dealership in Las Vegas 2 months ago.. Gaudin Ford - that place was GREAT. Since I've had the car, I've noticed a 'clunking' noise in the front suspension when I go over speedbumps, and that it feels like something is shifting in the suspension when I go over small bumps mid-turn... also, the power seat stopped working. So I brought it in to the local Ford dealership a couple weeks ago (Future Ford - Roseville, CA) to have it looked at. They confirmed that the power seat wasn't working and they needed to order the part for it.. they were unable to replicate the suspension noise. So, I brought it back this past Friday to have the power seat issue fixed, and to try again with the suspension noise issue. I took a tech for a ride, showed him the noise, let him drive it and experience it firsthand too.. he agreed that it didn't seem right. So, I told the service writer (Jim Z) that I would be hanging out in the lobby, and knew that it might take a little while if they were going to be fixing the seat and the suspension issue.. well, 5 hours later... I went to go check.. he told me that the seat was done, and the techs were trying to reach the Ford Hotline to find out what to do about the suspension noise. So - basically, the seat issue probably took an hour or an hour and a half.. but the car was sitting around while they were trying to get someone from their helpdesk on the phone to give them advice on how to fix the problem. And, they never came to the lobby to give me an update. So - he gave me my keys, let me take the car, and told me that they'd try to figure out what was going on after talking to the Ford Hotline. That was Friday. Today is Wednesday. I had still not heard back from the dealership. I called, asked for Jim.. he told me that the noise was 'normal'... and that going over the speedbump would cause some normal jouncing noise in the suspension. (REALLY??) ... the car is a 2012 model with 14k miles on it.. it should not be making these kinds of noises! I told him I disagreed, and was disappointed that Ford wasn't taking this seriously.. and if they weren't going to deal with it, maybe I'd have to take it to a front end/suspension specialist to have it looked at... as I was saying this, he said "well, Ford isn't going to do anything for you", and he HUNG UP ON ME. Unbelievable. Stay the hell away from this crappy dealership.. at least the Service department... I've been really happy with this car, and excited to have it.. but these [non-permissible content removed] are really putting a bad taste in my mouth.