Walter's Automotive Service Reviews
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Walter's Automotive Service Reviews

  • 3213 Adams St
  • Riverside, CA 92504 (map)
  • (888) 905-8797
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016

Service Reviews

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Service Rating I love Walter's By mountainqueen on 10/26/16 03:41:05 PM UTC
Recommend this dealer? Yes

I bought my Mercedes 2002 C240 at Walter's in Oct. 2001. I bought there because of their great reputation and the same reason I've had all my service there and nowhere else. I have 263,000 miles on my car and it's been a great carriage for the Queen. Rod Carry has been my service advisor for 14 y...
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Dealer Response

Thanks for the great feedback, mountainqueen! We're happy to hear that Rod has made your service experiences so pleasant over the years, and that you continue to feel welcomed and at ease with the whole team. We appreciate the opportunity to help you keep yo... Read more

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Service Rating Alex R. great service advisor By onotary on 10/21/16 04:27:39 AM UTC
Recommend this dealer? Yes

I needed to have my 10k service performed. I called up and scheduled for the next day with Alex. I needed a rental because I had a few other items that needed to be checked out. He had everything ready when I arrived to drop off my vehicle. I was in and out within 20 mins. I didn't have to wait arou...
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Service Rating Warranty Service By MaureenMurphy on 08/16/16 03:08:52 PM UTC
Recommend this dealer? Yes

Walters is great! Our service rep Ambar Mejia was on top of it, letting us know the progress and when to expect our vehicle's repairs to be finished. She was great! If you need service, ask for Ambar to be your service rep!
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Dealer Response

Thanks for the great feedback, Maureen! We're happy to hear that you had such a great experience with Ambar, and that she made sure you were kept well informed about your vehicle throughout the process. It's wonderful to know that you were well accommodated, a... Read more

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Service Rating Trusted service advisor J Rodriguez By socalsally on 07/30/16 03:48:39 PM UTC
Recommend this dealer? Yes

After hitting too many potholes, took car in for alignment. Found out I bent a rim. Instead of trying to sell me a new rim, my service advisor J Rodriguez had it repaired. My service was done and I was back in my car the next day. It is really smooth driving now.
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Dealer Response

Thanks, Socalsally! We're so glad to hear that you had such a pleasant experience with JR, and that he made sure that your car was thoroughly inspected and taken care of. It's wonderful to know that he was efficient and accommodating, and got your car back to... Read more

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Service Rating GL450 repair By kenneth1688 on 06/13/16 03:31:59 AM UTC
Recommend this dealer? Yes

Great service. Price is better compared to other dealers.
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Dealer Response

Thanks for the 5-star rating, Kenneth! We're glad to hear that you had an excellent experience, and we hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotiv... Read more

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