Service Riverside Honda Car Dealership Riverside California | Edmunds

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Service Rating Great Service Department By mwfield on 05/24/17 05:54:01 PM PDT
Recommend this dealer? Yes

I buy all my vehicles here so I also get them serviced here. The price is a little higher but as they say, "you get what you pay for" and I never had to return for work not done right. If they do make a mistake they will own up to it!
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Dealer Response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Richard Michaelson - General Manager - r... Read more

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Service Rating Paul Hamilton By Vergeront on 12/07/15 02:36:29 PM PST
Recommend this dealer? Yes

Paul Hamilton is the best. I went in for my maintenance on my Honda Accord. He explained what they were going to do and the time it would take them. A big shout out to Paul for his great smile and stories. Thank you
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Dealer Response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials... Read more

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Service Rating False hopes By BadBadBad on 11/11/15 08:35:37 AM PST
Recommend this dealer? No

Lets start off by saying all the pre-work was done in buying a car. (quote, style, year, etc.) Was in communication with Lauren everyday to set-up and make sure this would be a smooth process. VIP appointment was set-up. If this was a VIP appointment, then I feel bad for a person with no appointment...
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Dealer Response

I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you t... Read more

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Service Rating Recall Service Appointment By honda75 on 10/05/15 10:53:04 AM PDT
Recommend this dealer? No

They called me to make an appointment for a airbag recall and then when I arrive there, they tell me that they didn't receive the part and can't do it that day. They should've had the decency to call me an tell me not to come in rather than make me drive all the way out there and then telling me abo...
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Dealer Response

Please accept my sincerest apologies for what took place during your recent visit. This is not how we do business at Riverside Honda and the service that you received was unacceptable. If you could please contact me directly, I would like to discuss what occur... Read more

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Service Rating Disappointed in the Honda Service Department By Mebarajas30 on 06/27/15 03:30:50 PM PDT
Recommend this dealer? No

I called to ask a simple question about antifreeze on my older Honda Civic cause I was concerned about the different types of antifreeze being used on my car because I had recently got it as a small commuter car and knew it needed work done on it and it was actually going to be my first visit to Hon...
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Dealer Response

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely... Read more

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