Hanlees Hilltop Nissan Car Dealership Richmond California | Edmunds
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Hanlees Hilltop Nissan Sales Reviews

  • 3277 Auto Plz
  • Richmond, CA 94806 (map)
  • (877) 591-8262
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

Full of deception/lies

Written by jmalatesta on 02/26/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? Yes

Purchased what I was told was a new Pathfinder, driven only by a manager, had 2,000 miles, with original window stickers still intact. Got the car home and found the paperwork from the previous owner tucked inside the owners manual. Called that person to verify. Yes, they had bought the car, driven it for a couple of weeks and couldn't get credit so they had to turn the car in. Not at all what I was told by the dealer. I also found the true original window stickers waded up in the pocket of the passenger door. How would you feel if you bought what you thought was a brand new car to find this out? I also wonder how the people at this dealership would feel if someone did this to one of their friends/family members. If it's no big deal, then why LIE? This is just the highlight. I would use caution at this dealership. A bit of bait and switch also. The original car that they contacted me about and we had worked out pricing for sold right before we were going in, not to worry though, they had another car available.....Beware.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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As a follow up to my first posting...it is now month's later and I am still battling it out with Hanlees. Via the Better Business Bureau I finally got Hanlees to admit that they had in fact sold me a used car as new car (which by the way is fraud)and we worked out a deal for them to compensate me for their fraudulant business practices. Guess what? The check I was promised by the manager has never shown up. To top it off, Nissan Corporate took forever to respond to my complaint about their dealership and what do I get? A form letter. Pathetic. Then there is the issue of my registration. It finally comes and guess what? The dates show that I bought the car a full three months earlier than I did ~ which coincidentally was right about the time that they sold my NEW car for the first time. That issue is now being reviewed by the investigative office of the Department of Motor Vehicles. No worries though, I still have a ton of fight left in me. Don't use this dealership, don't buy a Nissan thinking you have Nissan Corp. behind you. Save yourself misery and buy a Honda or a Toyota.

  • By jmalatesta
  • on 12/06/2010
  • 02:47:26 AM PST

One more thing. If they admit to fraud, you don't have to settle for cash compensation; you can rescind the contract. That is, you cancel the contract. They get the car back, you get your money back. Fraud and unfair business practices can get you punitive damages and attorneys fees, so go consult a plaintiff/consumer lawyer. Call your local bar association for references.

  • By lynche
  • on 12/06/2010
  • 02:50:57 AM PST

That's awful. And you're right, selling a used car as new is fraud. So is falsying documents. Leaving the evidence in the car is criminal stupidity. A letter to the District Attorney's Office wouldn't hurt either. Might consider a lawsuit, too, if you've got that much fight.

  • By lynche
  • on 12/06/2010
  • 03:01:24 AM PST
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