Towne Ford Sales
Customer Reviews of Towne Ford Sales
Chose a different dealer
byon 09/25/2020
I wish I had read these reviews before buying a car. I would NEVER buy a car from TOWNE FORD. They worked out well for the initial sale aspect of the transaction. HOWEVER I am eligible for a 500$ Military rebate. Kevin IBARRA was supposed to get back to me on how long I had too collect the paper work to get it. He completely FAILED, He did NOT get back to me, when I called to find out what was going on he told me that he is sorry that he messed up and that, it is now IMPOSSIBLE for me to get the rebate. So by doing a bad job it COST me 500$. ALSO I felt pressured into buying the service package, which I now REGRET.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Worst salesman ever!
byon 01/09/2017
Worst customer service Ive ever had. I visited this dealership with my family with the intention of buying a new Ford. Basically, John the salesperson straight up, and repeatedly told us that our business was not welcomed. Prior to my arrival, I had spoken to John over the phone; he did not know and could not help me find out their hours of operation. As salesman at Ford, he also didnt know the difference between a Ford Mustang and a Ford GT40.
Large inventory, helpful, and willing to work with my budget
byon 01/19/2016
I needed a car, and wanted a plug-in hybrid at a competitive price. Armed with a new-car-purchase-program certificate I visited Towne Ford, looking for a deeper discount option, that would fit my budget. Ramzi, and his colleagues, applied discounts and financing terms that made everything work (similar to the currently advertised discounts and financing). I'm now a happy owner of a 2015 Ford Fusion Energi!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Genuinely Delightful!
byon 10/28/2015
In a nutshell, buying my first new car, a 2016 Ford Fiesta ST, was made painless thanks to Towne Ford! The sales department was truly exceptional, most especially John Cole (with whom I primarily dealt with). I had heard and read countless stories of dealership nightmares and honestly was skeptical of the few scattered success stories I had come across. But let me tell you, the success stories do exist and they do so because of sales representatives like John and dealerships like Towne Ford! Never once did I feel pressured or tricked, from the first contact it was simply a very human to human interaction with the end goal of helping me leave happy. I feel like I got a great deal on the car, but beyond the material stuff, I truly hit the lottery choosing Towne Ford as my dealership and John Cole as my sales representative!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/21/2015
I bought Ford 150 Lariat. They have a great service and Sales person we worked with was great and really helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Post sales service....no responsive
byon 10/05/2015
I have had the vehicle for 2 weeks now. I left 3 messages with the sales manager an he has not returned my calls. Twice I spoke with him on the phone and he says he will call me back and has not. I explained to him that there is still a balance on my previous vehicle and for some reason the did not pay it when they were supposed to do the payoff. Plus I am having an issue with the charging of my battery. It does not keep a charge. So I am still waiting for his call. I will call him again today if he has time to take my call. I have been very patient. Carolyn
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
2015 Ford Transit
byon 08/19/2015
We recently purchased our third Ford Transit from Towne Ford. After 34 Ford Econoline vans, we were somewhat dubious of Ford changing into the Transit (If it ain't broke - don't fix it). However these new Transit vans are even better than the Econolines - something I wasn't sure was possible. Christopher Irwin, Towne Ford's Commercial Account Manager, is a first class representative of Towne Ford and Ford Motor Co. I call him, tell him what I need, and he delivers it in a timely, professional manner. Would not think of going anywhere else and would not think of purchasing any other vehicle. We also have two Ford Transit Connects that are never around when I want to drive one. Apparently, I'm not the only who likes them. Tim Nevin, President, McNevin Cleaning Specialists, Inc.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase
byon 08/05/2015
We purchased a new 2015 Ford Taurus from Chip Pratt. He was professional, friendly and made the experience a pleasure. He made the transaction transparent and uncomplicated. He had knowledge of the car and the features for the car along with the incentives and financing. We have never had a better experience buying a car. We will absolutely be recommending Towne Ford and Mr. Pratt to family and friends. Sincerely, Richard and Susan Hughey
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service from the sales office as well as the parts department
byon 08/03/2015
We bought a 2015 Ford Edge, price was right and the trade in was fair. Everything was as smooth as it could be
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
i love my new explorer
byon 07/31/2015
they took good care of my family while we waited for our credit to approve us for our new explorer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service. great experience.
byon 07/06/2015
I leased an Explorer Sport from Max. He was great to work with. One of the better dealership sales guys I've ever worked with. He seemed very honest and I didn't feel like I was getting a hard sell at any time - in other words it felt like it was a natural process that we went through on getting me set up with the car and the lease. I'd buy from him again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sales staff
byon 06/26/2015
Quick service with the purchase of my vehicle in and out in under two hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car pruchase
byon 06/23/2015
Chip was an amazing help in helping us get the financing we needed as well as the specific car we desired. He managed to find it at another dealership and do the trade to make it happen. Thank you Chip and Towne Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great attention and services
byon 06/16/2015
They were very helpful with my needs and the seller, Michel, was very nice and helpful thanks for everything
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Second time buying a vehicle at Towne Ford, Redwood City, CA
byon 06/11/2015
Juan is great at working with his customers and he does a great job of making sure you understand ever aspect of the process. Bass was very helpful in explaining all the possible "add ons" and made the paperwork process go smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bridgette's the best!
byon 05/30/2015
Bridgette was a great saleswoman. She understood exactly what I wanted and found it in short order for less than I'd expected. She found 3 available rebates on the truck. There was no pressure and the whole experience was a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best new car buying experience ever!
byon 05/30/2015
This was the best new car buying experience I've ever had (I've purchased 8 new cars) thanks mostly to Bridget and to Juan. Bridget was friendly, professional, knowledgeable and did not pressure me. She listened to what I wanted, kept in contact to provide inventory and incentive updates and delivered exactly what I wanted. Treat her well. She's the best! When Bridget was not available Juan helped me. He's got a great sense of humor, went out of his way to be helpful and was great to engage with. There's just a good energy at Towne Ford. Even the gentleman who did my financing paper work was a pleasure to interact with. I will recommend Towne Ford to all of my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Explorer shopping
byon 05/14/2015
Didn't know if we wanted an Explorer or not. I've been driving a Mustang since 2000 (a 2000 and a 2013 both GTs the second was a 5.0). I'm used to power and cornering and a luxurious interior and thought that the Explorer wouldn't provide that. Boy, was I wrong. I was pleasantly surprised by the acceleration getting on the freeway. The interior is just as beautiful as my Mustang and the Sync system very familiar. I was smiling all the way home!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 05/12/2015
The friendly staff were extremely help in answering my questions which made it a smooth buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
One-stop shoping experience
byon 05/04/2015
The sales staff was very personable and made us feel confident that we were making a purchase that fit our needs. We did not intend to purchase a car on our first day out shopping but came away satisfied with the lease and got the exact car we wanted. After we completed the purchase, I appreciated the extra time staff spent with us setting up the car's electronic functions and showing us the car's features and operation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excelent Service by Jose Juan!
byon 05/04/2015
Many thanks for proposing and finding the right car for the need of my family and at the right price! I recommend you speak with Jose Juan Marquez if you need a Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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