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Written by chrissigler on 05/21/12 10:06:51 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I have never in my life experienced what I experienced at Peninsula Infiniti. There was a new salesman there - Joe - who was great and very nice and helpful, but that's where the good experience stopped. Let me cut to the chase - these guys are exactly why car salesman and dealerships are not trusted. Joe did his thing, brought my offer to them, and after some back and forth (I hate that), they offered to settle for $1,500 off of MSRP. I told them that I wanted to do a little bit more research, and that I'd call them the next day (today). I did that, and decided to take their offer. Guess what - THEY DIDN'T HONOR IT!!! The "sales manager", RAY, shook my hand last night, and I left to go see if I could get a better deal. In the end, I called my sales guy the next morning (this morning) at 9:30 AM, and got the bad news that they are not honorabe people, and that they would not give me the same offer! Classic bait-and-switch!!! I spoke with 3 different managers, and they said they'd do $1,000 off of MSRP but not what they offered me. That is such bad business! I told them that they clearly didn't get it - a deal's a deal! Out of principle, I left with some choice words for the managers, with apologies to Joe. I told Joe that he should go find a job somewhere else, unless he wanted to work at a place that has business practices that are less than honest or honorable! I will be calling Infiniti Corporate, Regional Sales Managers, anyone who will listen, and I will tell this same story on every review site that I can find. LET THE BUYER BEWARE - THESE PEOPLE ARE NOT TO BE TRUSTED! Classic. Stay away, trust me on that!!! There are plenty of Infiniti Dealerships - it's worth some extra driving to visit anyone other than Peninsula Infiniti.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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