Folsom Lake Honda Car Dealership Rancho Cordova California | Edmunds
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Folsom Lake Honda Sales Reviews

  • 12505 Automall Pkwy
  • Rancho Cordova, CA 95742 (map)
  • (916) 846-9824
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

Poor customer service, and negotiations

Written by elburrito82 on 07/22/11 10:16:09 AM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No, Did not get pricing desired

I gave them a fair offer on the car, and fair offer on my trade in. They kept the value at MSRP + accessories I didn't want, and offered 3,000 less than what my trade-in was worth. I thought we could negotiate and find a common ground, but I was wrong. I kept trying to get them to talk about the price of the car and the price of the trade in, but all they wanted to talk about was the monthly payment and push me out to a 7 year loan even though I expressed REPEATEDLY that I will not go beyond a 5 year. After hours of this they never went down on the car and never increased what they would offer me on my trade-in claiming they were a "no-hassle" dealer... I hate being treated like an idiot. I understand that a dealer needs to make money, but if you have to lie to your customers to make money then you're not going to be in business very long. In the end I was introduced to the owner who was noticeably upset that I wasn't going to let him rip me off so he quickly said, "Ok, good luck, bye". After he left the manager and salesman tried to convince me what a nice guy he was. Yeah, I'm sure he's real nice... This is the 2nd time I've been treated like garbage there. I will not be going back.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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I am very sorry you feel this way. It is never my intention to upset a guest in my store. I know emotions can run high when negotiating for a new car. I did not mean to offend you. Inventories are very tight with the production interruptions caused by the earthquake in Japan. We are very interested in your business. If you would like to speak to me please feel free to call me @ 916-458-0106 or e-mail me @ Once again I apologize for your experience at my dealership. Don Palombi

  • By palombi
  • on 07/27/2011
  • 05:19:17 PM PDT
  • (dealer response)
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