Mercedes-Benz of Pleasanton Car Dealership Pleasanton California | Edmunds
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Mercedes-Benz of Pleasanton Sales Reviews

  • 5885 Owens Dr
  • Pleasanton, CA 94588 (map)
  • (877) 662-7983
  • Chat with Dealer
Sales Rating:

Sales and Support

Written by happyman on 01/08/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a 2008 CLK convertible in October 2007. I had communicated on-line with Pleasanton for a few weeks prior to the purchase. Had "agreed" on a model and price but ultimately did not buy the one we discussed beause, yes, it "was no longer available" when I got there. I ended up buying another one without the discount I thought I had (due to the commotion and back-and-forths that may or may not have been part of the sales strategy). I was also talked into buying some "extras" that I really should be embarassed to admit to. When I arrived to the dealership, the on-line rep was busy so another salesman took me to the lot to look at the vehicles. After a few minutes (literally) he apparently thought that I was just looking and not really buying and made an excuse and left me there by myself. That was fine because it gave me a chance to look at the various models, however, it also showed a general lack of customer services. I walked around by myself for about half hour and while I was leaving the dealership the on-line rep saw me and came up to me. I ultimately bought a vehicle that day but: 1. After I took the new car home (about 50 miles from Pleasanton) I got a call that the new car they told me to take was not the one I bought. So, another 100 miles round trip that same day to swap vehicles. No appologies and forget about any offer of gas compensation, and, I was given the feeling that I was the one who goofed. 2. I was talked into buying some extras including Diamond Fusion Protection, a $695 deal with 4-year waranty which is supposed to provide added protection to the windshield from being damaged by flying pebbles. I am really embarrassed to admit that I fell for it. Anyway, for years I never had the problem but 2 weeks after I bought the CLK my windshield got dinged by a pebble. I contacted the supplier for waranty replacement of the windshield because it is supposed to be covered. Well, the first question asked was "Was it damaged within 24-hours?". Guessed that I should have known that shouldn't I? "The waranty specifies that the damage has to be reported within 24 hours". I have not been given a written stipulations on the waranty and what difference does it make to the ding if it is reported more than 24 hours? I wrote to MB Pleasanton, I talked to both the supplier and MB Pleasanton, no help from anyone. Don't buy the windshield protection. 3. My 2008 CLK came with a very expensive GPS/Navagation system that is very difficult to understand and operate (not user-friendly) and that is a separate issue. My problem is I tried and couldn't input several newer streets (they are shown on the navagation system on my hand-held 2006 Garmin-i5). I checked and discovered that the navagation DVD for my new 2008 CLK is for "2005 to 2007". I contacted MB Pleasanton and the response is totally unacceptable and added another example to the severe lack of customer support and services. Basically I paid for a very expensive 2008 navagation system but will have to do with the 2005-2007 navagation DVD. It is not their problem. 4. Although their service department does try harder on customer relation, I had problems with the gas tank filler and garage door opener. I had to make numerous 100-mile round trips to their service department for the work. So far I only put 2,200 miles on the odometer with close to half being used going to their service department. Hopefully there are no other problems.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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You should have walked away from that dealership.

  • By amad1
  • on 12/05/2010
  • 11:46:40 PM PST
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