East Bay BMW Car Dealership Pleasanton California | Edmunds
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East Bay BMW Sales Reviews

  • 4350 Rosewood Dr
  • Pleasanton, CA 94588 (map)
  • Chat with Dealer
Sales Rating:

The worst.

Written by mkim979 on 01/29/11 08:19:42 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I went into the dealership and asked the first person I saw if they had any X5 35d models in stock. The person I was speaking to looked up and just stared at me. Someone behind me then told me that they didn't have any and that they sell out too quickly (the person was nearly shouting across the sales floor). I then asked them where I could find an X5 to look at. The guy then pointed out the window and said, "there's one right there" This makes no sense to me. If someone comes in inquiring about a SPECIFIC model, asking if they have stock, you would think that it would make sense that that person is a serious purchaser, or at least someone worth the time to do some qualifying. I just spent a couple minutes climbing around in the X5 and left. I will not purchase from them. Worst sales experience ever.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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