North Bay Nissan Car Dealership Petaluma California | Edmunds
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North Bay Nissan Sales Reviews

  • 1250 Auto Center Dr
  • Petaluma, CA 94952 (map)
  • Chat with Dealer
Sales Rating:

proceed with caution

Written by mikest3 on 03/25/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The dealership gave me an out-the-door price over the phone, then reneged on it hours later when I was at the dealership, adding an extra fee. I could have walked away, but I really wanted the car. At first they had said they would accept a cashier's check (and why not), but then they insisted on having funds wired in. They did a horrible job of preparing the car, even though they had a day and a half notice. When I arrived for final pickup 1) the smudges and glue marks I had pointed out the day previous were still there 2) the gas tank was still empty 3) one of the fobs didn't work, and they had no one around to figure out why (it turned out later it was a key for a different car and they had to fedex me the correct one) 4) they did not drill and mount the front license plate bracket, telling me I could have it done elsewhere. The sales manager was quite unfriendly to me, never even acknowledging my presence, even though I was buying a new car for cash. If you are going to deal with this dealership, insist on seeing the car fully prepped before handing over any money, and go through the new car checklist item by item.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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If I had the experience you did, I would have went straight for the door. There's no excuse for that kind of treatment. I am surprised because I have always had great service there.

  • By specvdriver
  • on 12/06/2010
  • 02:52:41 AM PST

Thanks for the comments. I recently visited this dealership and came away with a final impression that when I'm ready to buy, it will not be at this dealership. My overall impression was they were not all that interested securing my business. I appreciate your input. It helps confirm what I was feeling.

  • By ChillyWilly08
  • on 12/06/2010
  • 02:54:13 AM PST
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