Thorson Motor Center
Customer Reviews of Thorson Motor Center
Randy Melendez - a real star at Thorson GMC
byon 09/04/2023
After 3 past leases with Thorson Buick GMC I was ready to change dealerships and look at other brand options since my vehicle of choice (Encore) was not going to be available any longer. This all changed due to the expert sales guidance and outstanding customer service from Randy Melendez. Randy's consistent care + guidance is the sole reason I am still a Thorson customer and now have a new 3 year lease on a 2024 Encore GX. I will not hesitate to recommend Thorson (and specifically Randy) as the person to go to for their next car purchase or lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Randy Melendez - a real star at Thorson GMC
byon 09/04/2023
After 3 past leases with Thorson Buick GMC I was ready to change dealerships and look at other brand options since my vehicle of choice (Encore) was not going to be available any longer. This all changed due to the expert sales guidance and outstanding customer service from Randy Melendez. Randy's consistent care + guidance is the sole reason I am still a Thorson customer and now have a new 3 year lease on a 2024 Encore GX. I will not hesitate to recommend Thorson (and specifically Randy) as the person to go to for their next car purchase or lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/11/2017
Very nice and friendly staff. I dropped my car to get serviced and again was impressed how nice everyone was in the service dept.
GREAT TEAM!
byon 03/29/2017
We found out from Anna in the Service Department who we needed to speak with. She recommended Gavin and we set up the appointment for Saturday morning at 9:00 am. When we arrived, Gavin introduced himself and apologized for over-extending himself with other customers who had arrived for their appointment at the same time. Gavin went on to introduce us to Tony, the Sales Manager, who brought in Cody. Needless to say, Cody was EXCELLENT. Throughout our test drives and leasing process, Cody stayed right with us. Tony worked the numbers to bring us the best deal possible and even though we didn't get the deal we had hoped for, Tony worked out an amazing deal nonetheless. When we met with Gabriel in Finance, he walked us through the signing process seamlessly. All in all, WOW! what a great team at Thorson. I will not only recommend others to go to Thorson, but I'll go there again for my next GMC!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Positive experience
byon 06/02/2016
Mark Patterson was a great sales consultant. He worked really hard to get us the car we wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great job Armando
byon 04/28/2016
Two Thumbs to everyone can't wait to return in 3 yrs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buick Service Survey
byon 12/13/2015
The CHECK-IN ASSISTANT showed me some important features of my Buick Enclave that I didn't know. She was very nice and very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Response
byon 11/28/2015
Service was quick to respond and get me on the road with a customer car. They were able to find and repair problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
A Job well done!!!!
byon 11/25/2015
My lease was coming to an end on my previous car ( a Ford). I stopped into Thorson to see what deals were offered on the Encore.. It was a busy afternoon at the dealership. Tracy, Ron and the sales manager (Wilfred I believe was his name) took time out between other customers to show me and test driver the car. They were very friendly and apologetic ( due to being overwhelmed with customers) but were very helpful none the less. That being said, they were very professional and I ended up leasing the Encore that evening. I did not feel ignored nor pressured. I did not come in expecting on leaving with a new car, but I did. Your team was busy, but worked well together and impressed me enough to be driving a Buick today. I am hard to please, but I am happy customer. My hat is off to your team. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buick Encore
byon 11/15/2015
Ash was great. Knew all about the car and got the transaction done very quickly. I was very happy with my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Maintainance
byon 11/04/2015
Date on the sticker in my car indicated I needed to come in for maintenance. On 11/2/15, I arrived at Thorsen's at 8AM, told service rep., Ana, about several things I'd like checked on my Verano. John drove me to my appointment in Pasadena. Ana phone at 11:15 to say car was ready. I asked Ana to please phone John, so I could get a ride back to Thorsen's. She did and John picked me up en route from his trip back to Thorsen's. I was on my way home before noon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customers!
byon 10/29/2015
Adam Wengronowitz assisted us, and couldn't have been more patient with us. He kept in constant contact with us, but never pressured us, which we appreciated. He made our car leasing experience a very positive one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks
byon 10/26/2015
I came in for the first time to get my newly purchased used Enclave inspected and to repair a wiper pump. The experience was great. Friendly folks and quick service at a very reasonable price. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Finally - A No Pressure Car Buying Experience
byon 10/13/2015
Greg was the perfect balance of warm and friendly, informative, but not salesy. Great on the phone before we went in. Equally great in person. Not pushy, no games, which was refreshing from an auto dealership. He related to us more like new friends than numbers on a end of month sales sheet. When we wanted info, he had it. But we had time to explore the vehicle without a hard sell. Gabriel in finance was similarly approachable, unlike many in that position, who can be completely impersonal. It's the final step in a sale and other finance officers can make you feel like you're meeting the principal. Gabriel made the experience easy and comfortable. How car buying should be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
what a pleasure
byon 09/02/2015
worked with Tracey with emails and calls she keep me in the loop always with a cheerful informative attitude she was a gem to work with remembered what I was looking for and would recheck to see that I was happy to make one trip out to find the car I brought was what I had asked for One trip shopping yippie ,worked with Tracey with emails and calls she keep me in the loop always with a cheerful informative attitude she was a gem to work with remembered what I was looking for and would recheck to see that I was happy to make one trip out to find the car I brought was what I had asked for One trip shopping yippie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service with a Smile
byon 08/22/2015
As always the Service Personnel are always friendly and professional. Same goes for the ladies at the Cashiers Dept. Never had a bad experience at Thorson Buick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/24/2015
We were greeted promptly and kindly as we entered the showroom. We explained to Armando what we were looking for and he immediately showed us our options. He took us for a test drive while explaiing features and answering all questions. No pressure, just patience as he allowed us to make our final decision. We finished the purchase in a timely manner as Betty prepared all the papers. From beginning to end it was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
ThorsonServiceTrip
byon 06/02/2015
Very fast and very courteous. I was late for my appointment and came during lunchtime while the shuttle driver was at lunch the manager was still able to get me a ride. Very pleased with them for this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I had a very nice experience, thanks Vicky and Gabe
byon 05/29/2015
Vicky was great during the ordering processes and when the truck arrived. Gabe at finance was also very helpful and patient explaining all of the details. Thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience (and great car)!
byon 05/28/2015
Ash was very knowledgable about all the vehicles. I felt that he really had our best interest in mind. He wasn't concerned with "making a sale," but wanted to truly help us find what worked best for our family and our needs. Not once did I feel pressured to make a decision. He took time to go over all of the options and make sure we were comfortable with the SUV we chose. I am extremely happy with my experience, and would recommend my friends and family to work with Ash in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Valued Customer
byon 04/24/2015
Treated me with as a valued customer, unlike the dealership in the South Bay. From my phone conversations with Merlin to my direct interaction with Nathan, I received outstanding service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thorson GMC Pasadena
byon 04/21/2015
Thorson was a very nice dealership with very well trained staff. The staff was friendly and made sure to tend to the customers needs. The gentleman who sold the car to me was sure to follow up with a phone call to make sure that everything was going well and that I was enjoying the vehicle. I really appreciate the great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments