Villa Ford
Customer Reviews of Villa Ford
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byon 04/20/2023
I placed an order for 2 headlights. 2 days later they cancel my order because they couldn't fulfill it. I called then because headlights were in stock and they told me I shouldn't been able to buy because those parts numbers shouldn't be online. They offer me to pay 80$ more a piece so 160$ more for the same headlights. Avoid this dealer. This guys are [non-permissible content removed].
- Recommend this dealer? No
Bait & Switch
byon 05/16/2015
Selected vehicle to view base on Edmunds Online info. Contacted dealer, spoke on phone and arranged appointment to test drive next day. Called before leaving home to be sure vehicle was available. Arrived 20 minutes later and was told the car was sold. But they had another to show us. This unit had 4X the mileage and a different interior.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Go somewhere else
byon 01/05/2015
A dealer that over promises and under delivers. Treat you good before you buy. After expect poor treatment. You call and want an answer, I need to talk to someone and will get back to you, twice never called me. I bought a used 2014 f150.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Just awful.
byon 04/30/2014
Let's see: They sold me CPO 2012 Ford Fusion SEL. On the way home from the dealership, the low tire pressure indicator went off. One of the tire's pressure was down to 18. The next day, I noticed that a large chunk of the tread on one of the front tires was missing. Had to get the tire replaced. Car was running rough and mph was low. Was told that I just wasn't driving it the right way and no diagnostics were done. Took it to another dealership and they found two trouble codes: one for a faulty throttle body assembly and one for a transmission software update. Told Villa Ford's Service Manager about this - she never returned my calls and emails. Lastly, I noticed that the car was still shifty roughly. Checked the transmission fluid - it was dirty and low. The car (per the dashboard indicator) only has 18,000 miles on it. Did someone turn back the odometer? One thing is clear, this CPO vehicle did not go through a real CPO inspection. I feel like they just took a car from auction, slapped a CPO label on it and sent me on my way with no intention of standing behind it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Ask for Elliott
byon 10/29/2012
We went in once to just window shop and then again to look more seriously. Both times Elliott was the greatest. He knows his stuff and if he doesn't he knows how to find the answers. Great personality, easy going, friendly, personable, no pressure, helpful, kind. The rest of the staff was very nice and helpful also. Clean and relaxing dealership. Nice place to visit or shop!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Villa Ford responded well to a weekend emergency
byon 07/20/2007
I was driving a Ford GT on a Saturday morning when I had an unexpected tire blow-out. This low-volume exotic car has no spare, and the tires are quite rare, so I didn't expect to find any that same day. Not only did Villa Ford have access to the tires within an hour, the price was only a few dollars more than internet sources that take several days to deliver and charge for shipping. After towing the car in, I only had to wait 45 minutes while the mechanic finished a previously scheduled job. Mounting and balancing the tire took a short amount of time. Perhaps the response had something to do with the novely of having a Frod GT at the dealership, perhaps not. In any case, they were able to solve my problem much quicker than I expected and the price was fair.
- Recommend this dealer? Yes
