Service Volkswagen of Oakland Car Dealership Oakland California | Edmunds
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Volkswagen of Oakland Service Reviews

  • 2740 Broadway
  • Oakland, CA 94612 (map)
  • (510) 380-8501
  • Chat with Dealer

Service Reviews

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Service Rating Stay Away from [non-permissible content removed] VW of Oakland By bjangda on 10/10/16 07:12:55 AM PDT
Recommend this dealer? No

I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a [non-permissible content removed]! Webster the manager's explanation was that it takes h...
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Dealer Response

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and we are very disappointed to hear about your experience. Please know it is never our goal to deceive a customer or play any type of games. If there is anythin... Read more

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Service Rating Volkswagen Service By Bensonwong on 08/10/16 08:15:17 PM PDT
Recommend this dealer? Yes

Prompt service, problem resolved, fair price. Service advisor was very helpful, explained the service in lay man's language, not in technological terms.
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Dealer Response

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever... Read more

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Service Rating Recent service By Francesca13 on 07/27/16 08:35:57 AM PDT
Recommend this dealer? Yes

It was fast, Omar was very helpful. I was able to get an appointment first thing on Monday after a light came on on Saturday night.
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Dealer Response

Thanks for your outstanding review, Francesca! We are very happy to hear that Omar was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do fo... Read more

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Service Rating Oakland VW By debjacobs on 07/07/16 10:00:58 AM PDT
Recommend this dealer? Yes

I have always taken my vehicles to this dealership. The work is quality and I feel that they will not do something that is not necessary. Sometimes money can be tight and I ask them what is the priority repair and they are always honest with me and try to work with my budget.
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Service Rating Oakland VW By Stephen_P48 on 07/07/16 02:18:11 AM PDT
Recommend this dealer? Yes

Yearly maintenance service was done much quicker than I expected. Estimate was 3 hours and it was completed in about an hour.
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Dealer Response

Stephen, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Volkswagen of Oakland Team

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