McKenna Audi Car Dealership Norwalk California | Edmunds
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McKenna Audi Sales Reviews

  • 10850 Firestone Blvd
  • Norwalk, CA 90650 (map)
  • Chat with Dealer
Sales Rating:

McKenna Audi of Norwalk sold me a "lemon"

Written by cnd1 on 10/04/11 09:23:36 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased this vehicle used from McKenna Audi of Norwalk. The vehicle was only a year old with 25,302 miles on it. Clean CarFax. It came with the OEM warranty, and when I asked about it being certified, the sales representative claimed it was not needed, because the car was so new and still under OEM warranty. According to the rep, the only difference between certified and non-certified was about $3,000 (the cost of certification). Within 11 months of ownership, the first transmission had to be replaced (36,120mi). The car continued to have transmission-related issues, and at 55,600 mi (less than 20,000mi on "new" OEM-warranty trans), it failed again on the freeway while traveling at 70MPH. The 3rd transmission was installed, and after only 1,000 mi on this transmission, the vehicle is displaying transmission related issues. Unfortunately, too much time passed between transmission failures and the OEM warranty, so a valid lemon claim could not be filed.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? No

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