Galpin Volkswagen Car Dealership North Hills California | Edmunds
Sales Rating:

Car #2

Written by n_a_guzman on 03/24/14 10:07:55 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

After buying our Jetta with Victor, we called and and were interested to see if we could buy a second car, and see what deal he could get us. I was currently driving a Mercedes ML350, and wanted to trade up for a more gas convenient vehicle and save some money on my monthly car payments. I reached out to Victor once again, my wife had bought a jetta, and sure enough Victor helped us out. I told him i didn't want to loose the features of the Mercedes, but i was willing to also compromise with some features. Victor again went above and beyond, got me into a Passat with extra features, and saved me money on my monthly payments. On top of that, Vicky in finance was amazing!! She processed our paperwork for our previous cars warranty that we bought and even had them cut a check via mail to us!!! Amazing!!! If that wasn't enough two weeks later i receive a call from the Manager along with Victor, that along the way they were able to renegotiate with Galpin finance, and restructured my contract with an even lower total charge. In turn reducing my Monthly by another $20. Now I know thats not a lot, but the simple fact that they went above and beyond again was unbelievable! Truly amazing dealer!! And amazing Team! Victor F. raises the bar in customer service!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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I couldn't be happier to hear your experience at Galpin was so fantastic. I will make sure to hare your comments with Victor. We appreciate your business and your very kind words! Glad you are enjoying your vehicles. Jeff Skobin Marketing Manager

  • By here2help
  • on 04/07/2014
  • 09:34:26 PM PDT
  • (dealer response)
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