Service Fletcher Jones Motorcars Car Dealership Newport Beach California | Edmunds
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Fletcher Jones Motorcars Service Reviews

  • 3300 Jamboree Rd
  • Newport Beach, CA 92660 (map)
  • (949) 718-3000
  • Chat with Dealer
  • Awarded in 2016, 2017

Service Reviews

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Service Rating GL450 By Indyjreed on 05/18/17 07:03:09 AM PDT
Recommend this dealer? Yes

Issue was identified within hours and my service advisor - Leslie Lorenson immediately called me to explain what was causing our problem. Excellent customer service!
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Service Rating Run Flat Tires By CarlShields on 05/08/17 10:43:59 AM PDT
Recommend this dealer? Yes

I just purchased a new GLC300 and with just over 200 miles on it we got a flat tire on the right rear. I drove home and then to the dealership in the morning. The car didn't even flinch. We purchased the additional warranty for tire package and it paid for itself. They handled it quickly and I didn'...
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Comments (1)
Service Rating Differential Service By MICHAELC on 05/02/17 10:07:21 AM PDT
Recommend this dealer? Yes

Service was provided as explained and the car was ready the same day. Always great service by FJMB
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Comments (1)
Service Rating Great service By TravisT on 04/30/17 12:29:36 PM PDT
Recommend this dealer? Yes

My engine light came on unexpectedly, so the vehicle was taken in and assessed, found that a non-critical part needed to be ordered so my vehicle was released until the part arrives. I was given a ride back to my residence as I did not need a loaner and kept informed throughout the process. I am d...
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Dealer Response

Hi Travis. Thank you for your feedback. We are happy to hear that our team went above and beyond to make your experience with us excellent. Should you need any further assistance or if any questions should arise, please don't hesitate to reach out. Kind Regard... Read more

All Comments (1)
Service Rating Fletcher Jones MB is your number one choice By BeaverNation on 04/22/17 07:33:57 AM PDT
Recommend this dealer? Yes

I could not be any happier with the customer service and the work that was done on my new Mercedes-Benz at Fletcher Jones in Newport Beach. Jean Y. did an excellent job going through the process and the work that needs to be done. I highly recommend this dealership to anyone that is looking to purc...
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Dealer Response

Hi BeaverNation. Thank you for taking the time to share your feedback. We are delighted to hear that our team members exceeded the level of your expectations. Your recommendations are truly appreciated. Please don't hesitate to reach out if we can be of any fu... Read more

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