California Dealerships - Fletcher Jones Motorcars of Newport Beach California
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Fletcher Jones Motorcars Sales Reviews

  • 3300 Jamboree Rd
  • Newport Beach, CA 92660 (map)
  • (949) 718-3000
  • Chat with Dealer
  • Awarded in 2016

Sales Reviews

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Sales Rating What a great experience!!! Written by ScottyD on 01/02/17 03:54:38 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I know it was time to buy a new car but, I was dreading it big time. I had my car for over 10 years and it was time to purchase a new one. I talked to my good friend Michael Shulick who referred me to Fletcher Jones. After giving it some thought, I decided to give them a try. Michael intro...
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Dealer Response

Hello Dianne, We appreciate you taking the time to tell us about your experience. Congratulations on your new Mercedes-Benz! We are excited to hear that our team, including Joey and Patricia, went above and beyond to create a memorable experience for you. W... Read more

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Sales Rating James Sullivan at Fletcher Jones MBZ Written by SteveCaudill on 01/01/17 12:27:50 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This week I purchased my ninth MBZ from James Sullivan at Fletcher Jones Mercedes. James is truly a professional and Fletcher Jones' customer satisfaction is excellent
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Dealer Response

Hello Steve, Thank you for taking the time to share your feedback and congratulations on your newest Mercedes-Benz! We value your loyalty and are pleased to hear that James and our team continue to provide you with great service. As always, if we can be of ... Read more

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Sales Rating Pushy sales strategy Written by AndrewEsp on 12/27/16 08:53:59 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We have been Mercedes owners for three generations. We leased a car from Fletcher Jones 4 years ago from a pushy sales person "Mr. Pon Chen". We didn't want to deal with this sales person any more but starting from 6 months before the end of our lease Pon Chen and his assistant Michelle started to c...
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Sales Rating Exceptional As Usual Written by Justin_W on 12/25/16 08:13:25 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Long time customer of Fletcher Jones Motorcars. In fact, this is my 7th vehicle from them. Always professional and courteous. I've had the same sales associate for years, James Sullivan, and I always recommend him to friends and family. James, and his team, are what make it an exceptional experience...
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Dealer Response

Thank you for sharing your wonderful feedback and for your loyalty to James and our team. Your recommendations are the highest form of flattery. We look forward to assisting you for many more years to come. -Heather Lewis, Client Care Manager

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Sales Rating Exceeded Expectations Written by bellswhistles on 12/15/16 05:16:35 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We had never visited FJM before, but had heard a lot about it. After spending time with Sales Rep Tom Koss we decided to make the purchase. There was no high pressure, just easy manners and high knowledge factor, and of course, wonderful product.
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Dealer Response

Hello bellswhistles, Welcome to our Fletcher Jones family and congratulations on your new Mercedes-Benz! We’re happy to hear that Tom and the rest of the team were able to provide you with the greatest service. Our team truly strives to provide all of our g... Read more

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