Kia of Downtown Los Angeles Car Dealership Los Angeles California | Edmunds
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Kia of Downtown Los Angeles Sales Reviews

  • 1945 S Figueroa St
  • Los Angeles, CA 90007 (map)
  • (866) 939-6476
  • Chat with Dealer
Sales Rating:

internet rep great, management staff horrible!!

Written by cardreamer3 on 08/21/12 04:45:41 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

i shopped 4 dealers for an optima, and Norman and Leah were the best, fast emails to me, good service, friendly when i got there, but these pushy middle eastern managers were terrible, we left and bought at the depot, a closer person named armen, was terrible, and some guy came out to chase us named tim or tom maybe, and it was like i had to buy the car or they would kill me and they kept talking in there native languge when they didnt want me to hear something, and i will report this to the better business burreu and fair housing as they mightg be up to more than selling cars there! dont buyt here go to a real dealer like the depot in santa ana!!!!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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I would first like to thank you for leaving us this feedback on your visit to Downtown Kia. Without testimonials such as yours, it would be much more difficult to continue to improve our dealership. Also, I would like to apologize for the negative experience you had with our staff. The experience that you detailed is not the type which we strive to provide to each of our customers. Although you stated that you went elsewhere, we would still greatly appreciate the opportunity to regain your trust. Please contact me at your convenience, so that we may work towards this goal and move forward in a positive direction for the future. Sincerely, Chris Parks - ISD

  • By downtownkia
  • on 08/23/2012
  • 12:21:12 PM PDT
  • (dealer response)
Post a Comment or Update This Review