Amazing Dealership!Written by jenb6 on 10/29/13 10:22:41 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I cannot say enough amazing things about this dealership. First of all, I received the most competitive pricing on a 2013 Tribeca possible. The next best quote was over $2,000 more! Wayne, the Internet manager who sent me the quote, held the car for me until the next day and could not have been nicer to deal with. I arrived, took it for a quick test drive and was able to complete the deal super smoothly and easily. Everyone we encountered at the dealership couldn't have been more helpful. Now, here comes the unbelievable part. It took me over an hour to drive home from the dealership that night and during the drive, my right leg kept tingling and going numb. I knew right away what was happening...the seat was triggering my sciatica, which hadn't been active for over four years. Long story short, I tried every tweak to the seat possible and was getting no relief. When I got home, I had pain all the way down my leg and up to my lower back. I was incredibly distraught, as we leased the car for three years and I surely couldn't drive a car that would cause this discomfort. I decided to call Wayne in the morning to see if there was anything I could do. I searched online to see if dealerships would typically allow you to return a car within the first 24 hours and all sources said it was next to impossible and the dealer was under no obligation to do so. I called Wayne and explained the situation to him. He couldn't have been nicer. He said he would check with his manager and asked that I continue to try to manipulate the seat to a more comfortable setting. When this was unsuccessful, he said he and his manager did not want me to be uncomfortable for the next three years and agreed to take it back (this, after I had put over 130 miles on a brand new car on my drive home and back!). I was shocked and so grateful. Wayne and his team are examples of truly kind human beings who put my comfort above their numbers. This incredible act of kindness was an inspiration to me and I just wanted to share with you all how amazing Livermore Subaru is as a dealership and a team of compassionate and truly good people.