Bait & Switch & MoreWritten by dahale on 04/24/11 08:58:10 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Look... I love my car and the price paid was competitive, but the pros of this major purchase stop there. I bought a used car from McKenna and did all the appropriate research online in advance. Their website indicates "contact our online sales rep" for the best pricing available only to the saavy online shopper. I did, they offered me an amazing price and then told me that price was a mistake when I got there. I was assured it was a mistake, not a bait and switch deal. The price offered in the end was not a bad price but it was not the one quoted. The car was not well prepped, with a number of obvious problems which should have been corrected. It is not a Volkswagen, so perhaps they just did not feel it was important. One of the rear window shades in the back was improperly opened by the salesman Kelly and slipped inside the door - gone until I figure out how to open the door and fix it. The nav system was frozen in Mexico, needed a new satellite antenna which was covered by the warranty on the car... stupid things that they just didn't care enough to handle. I was truly let down about a month later by McKenna. They had placed paper plates on the car. I assumed I would get new plates from the DMV. I did receive the registration, but no tags. I called and they said the plates were under the paper and all I had to do was remove the paper. I did and they had never placed a current 2011 sticker on the car so my plates were expired. Timing was bad, because I was getting ready to move. Their DMV rep told me she would send me a form and I would get the tags in four weeks or so... I told her that didn't work for me and she said she would call the Sales Manager. Never heard from them again. So I believe they did bait and switch me on price, did not appropriately service the car I purchased and really let me down on customer service and follow up. I would not recommend McKenna based on my triple strike experience!