Very dishonest, cant keep their word.Written by jpmartin72 on 10/18/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel
Terrible sales team, at lest the ones we had to deal with; I wish I could give "0" to this dealer. Here is my story: I live in the SF Bay Area and while I was searching online for a 2007 Touareg I found one at new century VW Glendale, I called the dealer and spoke with Mike whom at first was very pleasant and was willing to work out a deal. After multiple calls back and forth to reach a deal on the Touareg and my trade in 09Jetta they said they were going to knock down 1K from the original asking price and take my trade in for 13K. I asked Mike several times to be honest with me and if they were going to be truth to their word since I'd be driving 376 miles all the way from San Francisco to get this car; they said that I had a deal. It took me 6 hours to get there to find me with the surprise of them offering me only 11.5K for my trade in instead of 13K and a 7.9% interest rate for a credit score of 701. They didnt treat us right after all we drove and kept bringing all kinds of excuses to make us feel bad and go for what they presented us!!!! After they sent the financial person to make us feel even worse and diminsh us, the sales person was hidding somewhere else. This behavor from Mr. Mike and the dealer's financial person is very disrespectful and dishonest. This is not the way to practice business, PLEASE NEVER BUY A CAR HERE!!!!