Service Reviews - 16231847

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Dealer Service Reviews

Service Rating: Updated! (Previously 0.0 Star Rating)

Service department at Fremont Toyota should change its name!

Written by Joefmt on 02/03/14 03:42:49 PM PST Go back to Service reviews
Recommend this dealer? NoUpdated!

The Service Department at Fremont Toyota should change their name to the 'rude, we don't need you business department'. Hiring such conceited, monotone, unsmiling people such as James M. whom I dealt with shows their inability to understand that in this day of age being rude to customers will not go unheard of. I'm happy that I can share my experience here so that other owners of their beloved Toyotas should not have to be subjugated to such encounters when servicing their vehicles. James was confrontational, wanting to have the last word, and made me feel so small in front of other customers in his office only because I complained about waiting twenty minutes in order for someone just to talk to me. When I first went to go pickup my car after Fremont Toyota called me and told me that it's ready, I looked for the original advisor to help me out, but he was no where to be found. I was told to go and talk to James because he takes care of his co-worker's work when the other one isn't available, and so I simply asked him if he can get someone to get my car which had been there to get an oil change. He told me he'll page the original advisor and that he can't help me! I was confused because the manager told me that James would help me. Anyway, the original advisor never came in. I asked James to help me out because I've been there for twenty minutes now and the person he paged might have been gone for the day. This is when James unleashed on me as began treating me like I was a nobody since I was just there for an oil change. He ruined my weekend. Never again would I ever go back to this place.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No

Post a Comment or Update This Review


Thank you for sharing your feedback and for reaching out to us. We take customer service very seriously and hold ourselves to a high standard of customer service. It is apparent we did not live up to that standard in your situation, and we would like the opportunity to work something out or resolve your experience if possible. Please contact us directly so that we may have the chance to do so. We would like to mend our customer-dealer relationship. Sincerely, Rachel Ghiringhelli | Customer Relations Manager |

  • By fremonttoyota
  • on 02/05/2015
  • 06:48:02 AM PST
  • (dealer response)