Service Reviews - 111385

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Dealer Service Reviews

Service Rating:

Do not stand behind their product

Written by limeyhoya on 02/07/09 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

With 145 miles on the clock (no, that's not a typo) we brought our CR-V back in as the driver's seat was somewhat like sitting on a steel chair. Showed the service tech who agreed that it "wasn't right" and assured me that they could "deal with it." Four hours later we get a phone call stating that having discussed it with the service director, they felt that there was "nothing wrong" and that the car was "within spec." Rather than kick up a fuss we took it to a reputable auto upholsterer who found the problem (a support wire was misrouted) and fixed it. Despite getting a couple of callbacks initially, have heard nothing from them since the Honda of America survey was completed. Go figure. Will not return to this dealership.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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