Sales Reviews - 221440

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Avoid Folsom Lake Nissan

Written by cogmeyer on 11/05/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Attempted to purchase an Xterra from Ed at Folsom Nissan in '03. He said he found the specfic vehicle I wanted at another lot. I put down $7500 cash, but after 3 weeks Ed still could not deliver the vehicle. For 2 weeks Ed played games not answering the phone, would disappear when I went by the dealership to talk to him. Finally when I demanded my money back (they had cashed the check) the general manager insisted that I provide them proof that my check had been cashed (as if they had no record themselves of whether checks have been cashed). It was a Sat afternoon and banks were closed, all a ploy to give me the runaround. His secretary was right there surfing the internet, but the Gen Mgr would not let me use her computer to access my online account to show that the check had cleared. I know it been awhile, but dealers that pull these kind of scummy antics taint the entire industry. On a positive not, after another week later I finally got my $7500 back (a month since I originally made the down payment) . I bought a similarly equipped Xterra from Oscar at the former Florin Road Nissan (Sacramento) in a very painless process with no gimmicks.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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