Sales Reviews - 140135150

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Another Car and Mouse Game

Written by davno on 07/03/11 02:59:49 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not get pricing desired

It has been awhile since I last visited a dealership to buy a car. In the past 10 years, my family and I had purchased 5 Toyotas and 1 Lexus. It is safe to say that we are a Toyota family. My parents were visiting for the holiday weekend and heard a radio promo for 0% financing over 5 years. We decided to visit the closest dealership, which was Folsom Lake Toyota on Saturday, July 2. As soon as we arrived, there were 4 salesmen standing outside. Of the 4, they sent the most inexperienced salesman, who was young and only worked there for a month, to show us around. Prior to the visit, I didn't do any research on the current line of vehicles but knew that my parents were interested in a crossover type vehicle like the Highlander. Upon inspecting the inventory, there were only a limited amount of vehicles to choose from. We inspected the Rav4, Highlanders and the Venzas but only test drove the Venza. About an hour later, we enter the negotiation phase. Sales: Our young salesman sat us down and "handed" us over to another person who dropped off two applications and told us to fill it out. We had some questions but salesman #2 walked away and had to be tracked down thru salesman #1. At this point, all we wanted was a sales price out the door but salesman #2 kept pushing financing, credit and background checks. Credit over 820 and we have enough cash to buy the car today - all of which are no concern to us. When we got down to some figures, we were honest and up front in saying X was our price. "That's a rough number but let me see what I can do," said salesman #2. He comes back with numbers that aren't even close. We were ready to leave and salesman #2 had to get salesman #3 or the "boss" who was hard to understand with his accent. The boss was not friendly at all. He spoke to us as if "we", the customer, need to appreciate the business proposition that his team is offering. We were going nowhere and decided to leave until salesman #2 said he would call a superior above the boss to help us out. So we sat down for another hour going back and forth. The boss came back when we sat down a second time and we didn't agree to the price, again. He grabbed the paperwork and said Thanks for stopping by and "good luck" at another dealership. I thought we moved away from the [violative content deleted] 3 man sales gimmick with the current state of the economy, but I was wrong. As soon as I got home, I checked out our price of X and it was well within the TMV of edmunds. Other details for low review: We brought in a vehicle to trade in potentially and they held our keys the whole time. When things went south, they didn't hand the keys to us but rather put it on the table for us to grab.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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We are so sorry that you had a negative experience with our dealership. We strive to make sure that our customers have a pleasant experience with our dealerships and our staff at all times. If there is anything we can do to make this experience better for you please let us know.

  • By customer_svc
  • on 06/25/2013
  • 01:11:46 PM PDT
  • (dealer response)