Sales Reviews - 129901

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Unfriendly, Rude & Scammed Experience!!

Written by folsomcarbuyer on 05/02/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

We went looking for a Toyota Camry V6 or Hybrid. The person handling our request for information and test drive, Rahman, was very good and very friendly. However, when we expressed interest in actually buying the car Rahman brought us to David for further negotiation. Rahman took the information on our old (2005) Toyota Camry that we had discussed as a trade-in option, and also took the keys for our car so that his manager can inspect our car to fix a price for the trade-in. David started by indicating that the MSPR was $32,000 for the standard 2009 Toyota Camry HYBRID and the invoice price was $30,000. At this point he asked us if we would buy the car right then. We indicated that we wanted to know the best price they could offer us, and then (before buying) we planned to check online to confirm if we were really getting a good offer. When we asked for the best deal that we could get, David was visibly upset and then he indicated that we are not ready to buy a car yet. David also indicated that we should go do all the research we wanted to and then come back to him when we are prepared to buy the car on the very same day. As a final offer he asked if we would buy the car right then if he offered to sell the 2009 Toyota Camry Hybrid for $28,000 and bought our old car (2005 Totoya Camry XLE fully loaded w/o Navigation @ 60k miles). When I indicated that I would still have to go back and check online to determine if I am getting a good deal, David said 'just a minute' and walked out. It was about 10 minutes and we were waiting there in the customer cubicle. As there was no sign I started to trot outside the cubicle when Bobby (Rahman's manager) walked by and asked if everything was fine. I indicated that we were discussing with David and that he had stepped out about 10 minutes ago. At this comment, Bobby went to the cubicle (where my wife was seated) and pulled a chair and said 'David walked out probably because he did not like your number' - it was a rude realization for us that the dealership salesperson walked out on us!!! And, Bobby now indicated that to 'Help us' he would now negotiate with us!!! At this point I indicated that I would like to have the keys to my car and leave. Bobby's response - "Yes, you can have, I am not interested in your car anyway. You wait outside and I will get that key to you." All these comments were not in a friendly tone or gesture - he was rude in his manners, gestures, and voice. As my wife I were waiting outside we find another person (name unknown) who walks out from inside, goes to our car with the keys, opens the car and starts taking pictures! We just walked to this person and told that were no longer interested in selling or buying a car, took the keys and left the place. Once I came home I get online and find that the 2009 Toyota Camry Hybrid has the following prices: Invoice @ $24546 and MSRP @ 26900 (Source: KBB.COM). This to me just indicates that David, while making us believe that he gave the best deal in the world, was actually trying to scam us out of our hard earned money by indicating that he would sell the car to us for $28,000 when the actual Invoiceis listed online is just $24546. At a minimum, even if round off the online price the dealer at Folsom Lake Toyota tried to cheat us of around $3000!!! In conclusion, at Folsom Lake Toyota, not only did the sales people treat the customers in a bad way, they are also not trust worthy. David had actually indicated that he would produce the original invoice to us that indicates the price of $30,000 - I am not sure how he made such a statement.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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We are so sorry that you had a negative experience with our dealership. We strive to make sure that our customers have a pleasant experience with our dealerships and our staff at all times. If there is anything we can do to make this experience better for you please let us know.

  • By customer_svc
  • on 06/25/2013
  • 01:35:45 PM PDT
  • (dealer response)