Sales Reviews - 1122538144

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Dealer Sales Reviews

Sales Rating:

horrible experience

Written by chili49 on 03/03/13 11:03:28 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My wife and I have owned 6 toyotas but unfortunately this was our worst experience buying a vehicle from any dealership. We bought a used FJ Cruiser. Shortly after buying this "Certified" vehicle the front windshield started leaking. Turns out someone had installed the wrong windshield and we had to replace it. The dealership refused to stand behind this vehicle and $700 later. That wasn't the worst of it. My wife traded in her vehicle and the next day to her shock gets a phone call from a potential buyer. They had somehow gotten her number from the dealership. She was very upset and when she tried tried to tell the sales manager about it he was extremely rude and denied any responsibility.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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We are so sorry that you had a negative experience at our dealership! We strive for excellent customer service before, during and after the purchasing process. Please let us know if there is anything we can do to make this experience better for you.

  • By customer_svc
  • on 06/25/2013
  • 12:40:34 PM PDT
  • (dealer response)