Service Reviews - 205039672

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Dealer Service Reviews

Service Rating:

New 20" Tires

Written by irjic on 03/29/13 04:45:29 PM PDT Go back to Service reviews
Recommend this dealer? Yes

There was a time lag for my tires since they are not normally stocked. I must commend both Aaron and Crystal for providing updates as the tire were located and reporting the problem with the rear end allignment. Even though the project streched out to be three days long vice the expected one, I felt the staff at Ford Fairfield really did do their level best to have the job done in a timely manner. Unfortuately they were just overcome by events.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review


Thank you for the rating and review. We appreciate your patience and understanding, and are thrilled to hear that you were pleased with the service you received from Aaron and Crystal. We'll continue to work hard and do everything we can to maintain your trust during your next visit. Don’t forget to take advantage of the free car wash we offer every customer who brings their car into our dealership for service as part of our “10-Point Value Guarantee.” Sincerely, Sohail Tabar - General Manager | (877) 399-5027

  • By fordfairfield
  • on 04/02/2013
  • 03:04:34 PM PDT
  • (dealer response)