Elk Grove Subaru Car Dealership Elk Grove California | Edmunds
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Elk Grove Subaru Sales Reviews

  • 8581 Laguna Grove Dr
  • Elk Grove, CA 95757 (map)
  • (888) 745-9315
  • Chat with Dealer
  • Awarded in 2017
Sales Rating:


Written by todd1004 on 01/09/12 02:28:45 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I had a horrible experience with Lasher. They tout themselves as a family business that cares about the customer. But, this could not be further from the truth once you leave their lot. I bought a used car from them in November 2011. A couple of weeks later, I noticed a few issues with the car. I was traveling across country and had to pull over on the highway in New Mexico at night with my “check engine” light on. I called the dealership, and my salesperson and the manager argued with me about Lasher not being responsible for any costs and how I should have had the car checked out before I left California. After a 45-minute uncivil discussion with one of their managers, they finally agreed to cover the cost of an assessment and to take it to any shop. I scheduled an appointment with a shop in my home state a few days later. Lasher then told me I needed to take it to a certified Honda dealership. So, a few more days later, I took it into another shop. Here is what they found: 1) The recall was never completed when they sold me the vehicle. I had specifically asked this from the salesperson, and he definitively said that it had been done. 2) I had noticed a few days after purchasing the vehicle that the radiator reservoir was empty. The shop did not find any leaks, which means Lasher never topped off all the fluids as they told me they had. Essentially, their “100+ point test” on my used vehicle was obviously not done correctly (or, possibly, not at all). It scares me to think what other things could be wrong with the car and were missed during Lasher’s supposed pre-inspection. I also had a horrible experience with their finance department trying to get a refund for 3rd-party insurance. Overall, Lasher’s service department and overall customer service is horrendous. I will never purchase from Lasher again, and I do not recommend anyone purchasing from them.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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