Buying an AccordWritten by happybuyer34 on 08/07/13 11:10:44 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Quick update--just a few days after purchasing my new Accord I received a phone call from sales consultant Mike M. checking in on me to make sure that I was happy with my purchase. He also wanted to see if I had any further questions about how to use the car's electronics and helped me set up an appointment with a product specialist. I have never experienced customer service this good at a car dealership. I could not be happier with my choice to purchase from Mike M. and El Cerrito Honda.
Original Review - I got email quotes from many dealers through Edmunds. El Cerrito was not the lowest, but they matched it no problem. There was negotiation about the dealer accessories that were already added on, but after a little back and forth all of those were included with the quoted price. There was some pressure to purchase the extended warranty when I went to finance, but ultimately it wasn't an issue. Overall I feel that I was treated respectfully and am happy with my purchase. I definitely think that it helped to have a lot of information and quotes going in to the dealership, and it was a lot cheaper than going through Costco's car buying program. I will definitely be setting up other appointments with El Cerrito Honda based on my experience thus far.