Dublin Toyota

by ImaDesi on 08/28/2016

Just had been to Dublin Toyota. Customer Service is a big joke here. Here is my story, I was looking for 2016 Highlander XLE and prenegotiated the out the door price on phone/text and after confirming the price, I agreed to stop by the showroom. As usual when I went to the show room, I have to wait for a hour for the sales manager to come up with pricing. I'm sure they are just wasting the customer time by doing nothing on the computer and just acting as if they are working(True car sales people :)). To my surprise the internet sales/fleet manager DANIEL flatly denied the price which they agreed to give upon and suggesting me not to waste the time. When I showed him the price which they agreed upon on the phone text messages, he could not still believe it. So summary is they tell you one price and sell you different price.

Read more

by edmundsfan9 on 01/07/2016

My husband and I bought a new Toyota Camry with Edmunds Price Promise from this dealer. The transaction was quick and the sales guy Alex Brown was very pleasant. He is probably the nicest car sales person we have ever met. The finance manager lady was great and patient with us during the payment process. We will definitely go back to Dublin Toyota for our next car purchase.

Read more

by Mahnaz_z on 09/01/2015

I had the worst experience buying my current car from Dublin Toyota and I feel cheated. If you need consultation to buy your new car DON'T GO to this dealership. They want to sell you a car as highest price they can no matter what you are looking for. They don't care about your needs and desire. They sold me a 14-15K car for 23K+!!! and when I came back and claimed about abusing my trust: NO Responsibility.... There is also no customer relationship department to listen to customer's voice, so if you want to claim about something you just have to deal with the sales person and maybe sales manager that they wouldn't care about customers after they were successful selling a car. The Sales manager have told me: I know you are unhappy and I can not do anything for you, next time do more research when you want to buy a car... I'm really unhappy and wouldn't go back to that place again. NO RESPONSIBILITY THERE

Read more

by p2architect on 08/09/2014

The fine folks at DUblin Toyota know how to take care of their customers. They were very knowledgeable about thier inventory and products. The saleman took care and time listening to our needs and qucikly pointed us to the right vehicle. They offered a reaonalbe price for trade-in and showed how they came to the price. They offered options for finance and the paperwork process was organized, freindly and very professiona. I will return again and recommend this dealership for your car shopping experience. ASK FOR JUN. He will make you laugh and reduce pressure.

Read more

by MisterDo on 06/26/2014

I bought a RAV4 from them because of their great customer service and a great price! Maggie L. showed me how to use my new car's navigation and entune system. She was very patient with me as I am an older man who did not grow up with all this technology. I have recommended this Toyota dealer to my family and co-workers.

Read more

by katef1 on 06/24/2014

My husband and I bought a car this past weekend with the help of Naj. Naj made sure we saw nearly every car on the lot before making a deal with us that made my husband actually smile. Naj was kind, patient, knowledgeable and a pleasure to work with. If you want to alleviate all potential stress in buying a car, ask for him when you arrive at the dealership.

Read more

by stuffyharb on 06/20/2014

Simply put, Dublin Toyota was good to us. They knew we weren't there to mess around. I had contact with Matt L. through email and he always responded quickly and always gave us thorough information. Thank you Dublin Toyota!!!

Read more

by mloniadams on 06/12/2014

I have been a long time customer of 16years and have purchased over 6 vehicles from here. My last one was a 2012 Toyota Prius v. I have sent many friends and family to purchase their vehicles whether new Toyotas or used ones. Both the sales and service departments are very attentive, friendly and most of treat you with respect. It is very nice and covenient to have a local car dealer that takes great care you and your vehicles, one less thing to worry about. Many thanks to the team especially to their wonderful Customer relations manager Maggie who helped me out when I had some issues with my Prius v. I can't wait until my lease is up next year to lease the new 2014 Highlander platinum edition.

Read more

by Elliemay on 05/15/2014

No hassle with the back and forth. Salesman Matt L. made it very easy. Will never go to another dealership again.

Read more

by calig1 on 05/12/2014

My experience at Dublin Toyota was AMAZING. Everyone there worked very hard to get me the car I wanted at a price I could afford. I could not be happier. I will continue to do business with them moving forward. Parvez V. is my car sales person of choice. He treated me great and I enjoyed working with him on my purchase. Additionally, he was really interested in working with me financially to ensure that we were both satisfied with purchase price of the car. That was a huge impact on my decision to purchase the vehicle from there. If you're looking for a Toyota, this is the place to go. Also, he helped me set up my Bluetooth and filled up a gas tank for me for free Now that’s what I call going above and beyond. I went as a first time new car buyer looking for a new Camry and not really knowing what to expect. I did a bunch of research on the internet, mostly to compare prices. As soon as I met Parvez, I was put at ease. He worked with me on a level that wasn't pushy or condescending and helped me really understand my options. After checking out other dealerships in the area and comparing their prices, salesmanship and service, it was an easy decision. I bought my first brand new car from him. At the end of the day buying a car is about prices and service. Dublin Toyota has the lower prices on all the models I was interested in as the other dealerships in the area, but Parvez made all the difference. I don't think I will need another car anytime soon, but if I did, I would go back to him in a heartbeat. He treated me great and I enjoyed working with him on my purchase! The finance manager (Manu) also gave a good deal on financing and made the whole buying process easy. There is a lot of inventory so make sure to go on their web [HTML removed] to narrow down to a few cars before you go in. I went online the previous day and saw exactly what i wanted. I had been to many dealerships, and found this very comfortable to deal with on all levels. I spoke to the owner of the dealership Ryan C. and the manager Mike A. They were so friendly and helped me make the right decision on APR. It is not easy buying a car, new or used when you are on a tight budget, but I found they worked with me and made it all work. I thank all of them. My purchase experience was hassle-free, quick, and easy; thus, I certain that yours would be the same!

Read more

by david326 on 08/03/2013

Did research on spec & prices of certain models on multiple auto websites and w/ multiple dealers. Quick & attractive quote from Dublin Toyota. Discussed & clarified key details w/ Internet & Fleet Sales. Got the car & price I wanted. Fast & Smooth Transaction.

Read more

by consumersr on 07/17/2013

The name of the owner and manager is Ryan C.

Read more

by thedirtyduo on 04/23/2013

I started my search using edmunds, but I also used Google to find all the dealerships that carried the Toyota Avalon Limited Hybrid 2013. We narrowed 15 dealerships down to about 6. Most of them sent the "MSRP" price. I then asked all of them to send me the price with tax and licensing fees. I didn't have an exact color preference cause price mattered more and if a dealership knows you want a certain color and they have it they might be less willing to lower the price by much. We experienced this with the Marin store. We gave an offer to the cars we were considering. Most dealerships wanted me to come in or were telling me only $500 off the MSRP cause the car was "RARE" that's BS and I was not going to walk in unless I liked the price they offered. The lowest price we got was in Fairfield (about $500) but the color was not the one we wanted and nor did we actually go in there to confirm they would do it. Dublin was a tad more, better car and great experience working with Aleshia. We had to haggle a bit but it was over the phone which was great cause my work schedule is crazy. She gave me a nice quote that was $1500 less than Marin and the only difference was the interior was the Tan and not the Black. Once I went in to buy they were kind, the dealership is very nice and the Sale Manager only tried to pitch the warranty and that was it. I felt it was great experience in the end. Going through Edmunds is the way of the future. I'd prefer to make a deal over the phone and then walk in and do the paperwork. Thanks Dublin.

Read more

by swatisri1 on 03/23/2013

We had the worst experience this time.. Although we don't have any issues with the new car, the whole process of buying it from Dublin Toyota has been an ordeal. I dont think I'll ever come back... our tale of woes is a long one. Our preowned Toyota Corolla 2010 which was purchased in Dublin toyota around 2 yrs ago suffered a few damages from a minor collision last week and we brought it down to Dublin Toyota, because unfortunately we didnt have collision coverage and we trusted them to help us. They sent it to B and S Auto body service shop, with whom they deal internally and B&S called us to say that they estimated the damages would cost $6000 to fix. We checked on KBB site and if we fixed our car, the fair price for it was $8500. We came to Dublin Toyota to talk to Jojo (Joseph S.) about trading it in. He checked all the information and offered us $3000 if we went with a new Toyota Corolla 2013, which we accepted as it sounded like a good deal to us. We were taken to the finance department after a 30-45 minute wait. The manager was talking to B&S, as they were saying that $6000 was just an estimate and the cost of fixing our car was higher than that, we were told. So we waited anxiously, only to be told that all was well and the deal would remain the same. We were happy, we signed the release of the old car, bought the new one and drove away. All was well, we thought. But the next day, B&S Auto shop guy Mr S. called us and informed that the actual cost was $9000. We told him we had released the car to Dublin Toyota, so he should call there. He says the manager might give us a call to resolve this issue. We were surprised, didn't they tell us just the previous day that the issue was all resolved, and signed us up with the new car? Sure enough, the manager from Dublin toyota called the next day. He told us that the contract was void as the car was now totaled! We had only one option now, to buy the car at full price and take back our damaged car and deal with it ourselves! I felt like there was something not right here. Didnt he know that the car would be totaled on the day this deal was offered to us? He did talk to B&S before we signed! Why would he wait untill we signed the deal and then tell us that? When we went to talk to him the next day, he said that B&S had told them too that the cost was $6000 when he called them and thats why he'd offered us the deal. he refused to give us time to think, as he said we were in the wrong side for trading in a totaled car and legally, it would be a huge problem as he was considering the contract was void. We could not cancel the whole deal as we had driven the new car for 3 days and it was now a used car and our only option was to purcahse it full price and sign a new contract. We felt so cornered, especially since he told us to sign the deal immidiately, he couldn't even wait till the morning or leave our new car at the dealership if we didnt sign the new contract and wait for the next legal action! Legal action? Our only fault was that we trusted them and purchased a car from them!! We did not hide any information, we had told them exactly what B&S had informed us, and moreover B&S was someone they dealt internally, wouldn't they know if the car would cost more and the deal wouldn't work? It was all a ploy to sell us the car, it seemed like. After we unhappily signed the new contract I researched the net and found that this was a very old trick called "Bait and Switch", where the car dealer knows that the deal would be void and he would switch it after the buyer would take the bait and sign... The manager was right, we were at fault. We didnt research enough before buying and trusted them completely. The irony of it all is, we'd have gone with the new car on that day even if we were told the truth that our car would be totaled. We trusted Jojo, whom we'd dealt with before, and knew that he'd understand and offer us something we'd like. The manager "George" or whatever his name is, didnt have to do the "Bait and Switch" with us, especially with that drama of asking us take all our stuff out of the new car and hand over the keys because we didnt sign the new contract then and there at 9 pm in the night. On top of it, he told me that B&S would charge us nothing as they hadn't performed any repairs.. They charged us $400 for keeping the car with them for 7 days! The feeling of being cheated on and lied to.. I guess one has to experiance it to know it. To conclude, my wife still likes Joseph S. and wanted to talk to him about this whole thing, but forgive me for lacking the time or patience. He might be a good man, but the same cant be said about people like "George". My friend just purchased the same model car, same edition from Sunnywale Toyota for $18500 (On road price, including tax) I guess I'll take my business to them next time.

Read more