Do not do business with Dubin HyundaiWritten by cbom on 08/30/13 06:40:06 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
These people are [non-permissible content removed] – they will do anything to get a sale closed and then turn their back on customers the minute it becomes clear that they lied, deceived, welched on a promise. Save yourself the time, trouble and money, take your business elsewhere. We should have read reviews about Dublin Hyundai before purchasing a used car from them. The reviews are online and readily available at yelp.com, bbb.org and the like. We didn’t look at these and other sites until it was too late, or we would have seen that there is a very clear pattern of customers being duped. We received good service until we agreed to purchase the vehicle. From there, it went downhill, fast. The fact that no one thanked us for our business should have been our first clue. We bought a car with the understanding that both Clay Bar& ResistAll treatment services would be performed at no cost to us. After we agreed to purchase the vehicle, we were told that we would have to cover the dealership's costs for the materials. We were told that it would take one day to perform the services, it took three and no one called us with a status update during that time period. In the time between bringing the car home and our service appointment (which was only a few days), we discovered that the sunroof leaks. We called the dealership and they said they would repair the leak when we brought the car in for the other treatments. When we picked up the car, the following was wrong with it: 1.) There was damage to both of the seat pockets, which were torn away from the back of the seats 2.) There were spots all over the front end of the exterior of the vehicle, which would not come off (the exterior of the car looks worse than when we dropped the car off, and has permanent damage) 3.) The cargo area carpet now has specks of dirt and debris essentially glued to it, as they failed to vacuum the area before applying a clear protective product to it 4.) And…get this…they told us that the sunroof does not leak, so they didn’t repair it, but if we have a problem with it in the future we should bring the car back to them We discovered all of this while in the presence of two Dublin Hyundai Service Representatives, who told us they had to get the authorization of the Service Manager before providing us with resolution. They told us we should expect a call later that day. 48 hours later, when we still had yet to receive any contact from Dublin Hyundai, we sent them a letter via Certified Mail with a request for reasonable and expedient resolution. It has now been five days since we sent that letter – which we know they received – and no one from Dublin Hyundai has contacted us. By looking at their Yelp page, it seems quite clear that this very unprofessional way of dealing with customers is a pattern for this dealership. What bothers us the most, though, is that this type of business practice is allowed to continue. Hyundai and the owners, manager and employees of this dealership should be ashamed of themselves. People we dealt with: Mark J. (Sales Manager), Matthew (Sales Representative), Louis (Service Manager) and Will A. (General Sales Manager and the worst offender of the lot).