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Who is running this place?

Written by irat8er on 02/03/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

It is hard for me to believe that someone can build such a beautiful dealership and forget to fill it with competent people. My wife and I visited this dealership to purchase our 2008 Prius. We had received several quotes from around the bay area and were surprised at the price we received from City Toyota. The price they quoted was over $700.00 lower that the other dealership that we had contacted. We soon found out why. We waited almost an hour for the salesperson who forgot about our appointment. While we were waiting, we were able to hear the other salespeople talking about their last deals. I found it amazing that anyone would want to buy a car from someone that considers their customers to be “roaches”. Anyway, after our sales consultant found the vehicle we wanted, we were then told that they had made a mistake on the price of the vehicle and would not honor the quote that they had give us. I felt the hair on the back of my neck begin to rise. I asked to speak to the manager. This was a bad decision on my part. The manager came out and asked my wife “what her problem was.” While I am not a violent person, I asked the manager to please apologize for his outburst toward my wife and to find a way to honor the price his sales person had quoted. The manager finally agreed to honor the price and soon we were off to meet with the paperwork person. Here is where things went from bad to worse. When reviewing the total price of the vehicle with the finance manager, we were told that the price we had been quoted did not include the destination charges from the factory or the additional “protection package” they have installed on all of their cars. Now the base price was over $1,100.00 more that we had agreed to. The finance person recognized the look on my face and began to try to talk his way around the difference in the price. He said he would make up the difference in the price by discounting the extended warranty that he knew we wanted to purchase. Ok… time to run… quickly! My wife and I grabbed our things and ran out of the dealership being chased by the salesperson and the manager. I felt like I was escaping from something. I have never felt this much pressure in my life. Our experience was so bad that we considered purchasing a Honda instead of the Prius. After visiting the Toyota dealership in San Francisco, we kept with our decision to purchase the Prius. Thanks San Francisco Toyota for not being anything like City Toyota. We love our new Prius.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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