Service Acura of Concord Car Dealership Concord California | Edmunds
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Acura of Concord Service Reviews

Service Rating:

2004 Acura TSX

Written by 1036www on 05/30/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

I started having a problem with my TSX after I took it in for the 60,000 miles checkup/tune up. It started burning oil and I had to put in a quart of oil every thousand miles. They had me take in the care like 4 time and did all kinds of tests and could not find the proplem, so they decided to tell me there was no problem and that this was considered normal for this car. I did not agree and everyone I talked to about this told me this was not normal. The deal told me I could take it to another shop and if they found a problem to bring it back to the dealer and they would fix it under warranty. I did this and they found the problem, it cost me $200, and I took it back to the dealer, well they still insisted that was not the problem and did not even reinburse me for the $200 I spent taking it somewhere else. They kept saying there is no problem with the car and to have to put a quart of oil in every thousand miles is normal for this car. So now I am stuck with this car that I keep having to check the oil level every two weeks and add a quart of oil every thousand miles. Needless to say I am not happy and will never buy an Acura again, I told the dealer my family has always bought acura's and I have recommended them to friends who have bought them, but never again and they did not even care. Really bad service, I am extremely dissapointed!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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