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Nice Salespeople, Clean Establishment, Pushy Manager

Written by lenordsmith on 10/21/07 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

My family and I went to serramonte nissan earlier this year to look at the new nissan altima. Our salesperson was very nice and respectful, I could tell he had been trained well and his knowledge of the car was great, although he appeared to be very young. The establishment was clean and comfortable, and the cars were laid out very nicely. My one complaint, however, was with management. I won't name any names, but I will say that this particular manager seemed to have the highest authority. He wasn't rude by any means, but he did make us feel pressured into buying right on the spot. We told him repeatedly that we were not going to buy that day, but he kept putting on the pressure anyway. Finally, after telling him repeatedly that we weren't going to buy but that we were interested in purchasing another day, he left noticeably upset. Two weeks later, we went to Daland Nissan in Millbrae. They were not pushy at all, although their selection was limited. We ended up purchasing an altima from Daland Nissan. Our salesperson told us that Daland did not discount cars, so we did end up paying more than we would have at Serramonte Nissan, but we were happy to pay for great, no pressure service.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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