Honda of Serramonte

by e2024crv on 04/01/2024

Gavin assisted us very well!

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by Cherry Ortiz on 03/27/2024

I recently had the pleasure of purchasing a car from Honda Serramonte , and I must say, the experience exceeded my expectations. From start to finish, Thomas provided exceptional service and made the entire process smooth and stress-free. Thomas and Daisy were incredibly knowledgeable about the vehicles on offer and took the time to understand my needs and preferences. They were patient and never made me feel rushed or pressured into making a decision. Their professionalism and genuine concern for customer satisfaction truly stood out. Moreover, the finance department specifically MAT was equally impressive. He worked diligently to find me the best financing options tailored to my budget and financial situation. The process was transparent, and he patiently answered all my questions, ensuring I understood every aspect of the financing agreement. Overall, I couldn't be happier with my experience at HONDA SERRAMONTE. Thanks to Thomas , Daisy and MAT from Finance , I'm now driving away in the perfect car for me. I highly recommend HONDA SERRAMONTE to anyone in search of exceptional service and a seamless car-buying experience.

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by Artngx87 on 03/22/2024

Daisy, Jimmy, Jeff & David were amazing to deal with. They start with a straightforward pricing, went through the details and immediately start with the financing portion. I was in and out of the dealership within 2 hours. The fastest I’ve ever been, they seriously do not play games but want us to get the best deal. Daisy went above and beyond to text me on the latest updates on the Honda pilot that I was looking for and that made me come in and purchase from them.

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by Reina Contr on 03/09/2024

Great service from Daisy on sales and Simon on financial. Both were great and made me feel very comfortable throughout the process. I walked out feeling great with my decision. Exceptional service from both. Thank you!

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by chadersoy on 05/30/2023

I bought Honda accord 2023 and I really loved it, David was very helpfull and friendly, I already suggested some of my friends.

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by Kebinmods on 01/30/2023

They honored their quote and was very patient with us making our decision.

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by car buyer on 12/29/2022

professional, no pressures, everything explained to us very clearly, no complaints at all

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by breyes415 on 06/24/2019

great customer service turn around time to drop of and pick up my car

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by Laserlilies on 05/30/2017

The car is fine. It was a trade in so I can't expect too much. I have an oil leak now after two months of having it. I mistakenly purchased the Fidelity Vehicle Protection Plan. Do not waste your money!No parts in my oil leak are covered. The things it covers never break. The financial guy I worked with outright lied about it, and said I'd receive a debit card to put the expenses in which is totally not true. He also said that I could take it to any repair shop which is also not true. Read the reviews on BBB. I feel cheated by Honda Serranonte.

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by mrs_rogers67 on 01/11/2017

I love my service rep, Darrell Wilson, at Serramonte Honda. He goes above and beyond. He is totally trustworthy and makes me feel like a "valuable" customer.

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by Dion_Garcia on 01/09/2017

I've never had better customer service from a service department at a car delearship. Darrel was fantastic.

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by Eugenio20 on 12/27/2016

Eric Chau was my service advisor. He was very friendly and he was very kind explaining my service. I'm very happy with my service thank you.

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by davidkay on 12/13/2016

On Sunday, November 20th, I went down to Honda of Serramonte with intention to buy a car advertised on the website, I traded in my 2005 Mercedes Benz c230. I purchased a 2008 BMW 535i, used with 64k miles. I did not purchase any additional warranties, the price for the warranty was $4,700. I did pay an additional $250 to get the car inspected and in the case I change my mind I can return the vehicle within the two day time period. I drove approximately an hour home to San Jose on Sunday. For next few days I rarely drove the car and I had it looked at by my mechanic.  On Friday the 24th on my way to catch a flight in San Francisco International at 4:25am. My girlfriend and I left the house at 3:00am, the first thing we noticed was the right rear tire for a second time was indicating it had low tire pressure. We stopped at the gas station to get gas and check the tire properly. After getting gas we got on the freeway and headed towards the airport. About 2 miles on the freeway the car indicated the engine was overheated ”to pull over immediately”. The car also prevented me from accelerating so I had no option other then to pull over on the side of the freeway. After pulling over to the side I turned off the engine and let it rest then turned it back on. We decided we should take the car home to our house before this jeopardizes our trip. After turning the car back on the warning message went away so we proceeded. Within seconds of driving we received the same message and was forced to pull over again. At that time the car was not drivable. I called my sister to give us a ride, we barely made it to the airport. We left the car on the side of the freeway. We immediately called AAA to pick up the vehicle and my sister met them the following morning with the vehicle and had the car towed back to my house about 5 miles away. We retuned home from out of the country Monday 12am 3 days after the incident. When we returned from our vacation we hoped that this was just an error but within a few miles the car was showing the same warnings and in this case we knew there was something seriously wrong with this vehicle. The following morning Tuesday November 28th my girlfriend and I went to Honda of Serramonte. We asked to speak to the General Manager Michael. We told him the situation that had happened with the car and told him we no longer wanted the car because it was showing signs of necessary repairs that were going to be expensive. He told us it was impossible to return the vehicle and asked us why we didn’t call them or email them the day of the incident. I replied, “what were you going to do at 3:00am?” He didn’t have a response. They offered to buy the car back for $9,500 when I had purchased the car for $13,000. We asked if there was anyway that while the car was being worked on if I could have a loaner vehicle in the mean time to get me to work, Michael stated they do not do offer this service for their customers. We agreed to have the car towed and inspected by the BMW dealership closer to San Jose to figure out the problem at their expense.    Santa Clara BMW has an outstanding service department. They called me two days after their inspection and stated it was due to a bad water pump and they estimated it to cost $1458.90 to repair. They were waiting to hear back from Michael as how to proceed with the necessary repairs. I did not hear from Michael until 2 days after I had contacted him and left 2 voicemails. Michael called me the next day and offered to give me $500 towards the repairs of the vehicle.  I declined the offer because I felt that what they were offering was not even enough to pay for the part needed. After speaking to my mechanic he told me he could fix the car for $1,000. I called Michael back with this counter offer and he wished I had suggested this earlier and told me he would speak to the service department and get back to me later. I did not hear back from Michael that day. I called Michael in the morning and he was in a meeting. Michael called back and said that his offer still stands for only $500 towards the repairs. I tried to work with Honda of Serramonte but they were unwilling to work with me. In this case I have filed a small claims against them so I can be reimbursed for the work needed to be done to my car and unfortunately unable to make it to my job because I had no alternate form of transportation.   This was an absolute nightmare from ruining our entire vacation, loosing my job due not having dependable transportation, and the inconsideration that was shown due to the circumstances. 

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by issaesaid on 12/09/2016

Experience was great. Friendly associates and even better service.

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