California Dealerships - Puente Hills Subaru of City of Industry California
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Puente Hills Subaru Sales Reviews

  • 17801 E Gale Ave
  • City of Industry, CA 91748 (map)
  • (888) 844-1789
  • Chat with Dealer
  • Awarded in 2016, 2017

Sales Reviews

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Sales Rating Beyond Disappointed Written by Kate_Gomez on 06/27/16 05:35:53 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

After signing a contract, handing over our down payment, and spending four hours of our lives at Puente Hills the car gets rear ended and they can't make a deal on another car when it was their fault. Walked away without a car and an entire day wasted. If I could give less than one star, I would.
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Dealer Response

Dear Valued Customer- Thank you for bringing your concerns to our attention, they are very important to us. I would appreciate the opportunity to discuss and resolve the matter. Please contact me at your convenience. We would be grateful to regain your busines... Read more

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Sales Rating Bait and Switch Written by tdsandiego on 06/13/16 08:47:36 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

This dealership is mad shady. Bottom line: the manager refused to honor the agreed upon price for an Outback because we refused to buy a warranty from them. They tried to sell us a $1K warranty for $3K. Full story: We called 20+ dealerships in SoCal to get the best deal on an Outback. Afte...
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Dealer Response

Dear Valued Customer- I am deeply concerned by your review and would appreciate the opportunity to discuss the situation and find a possible resolution. Please contact me at your convenience. Sincerely, John Everett 626-626-4800

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Sales Rating Subaru Written by Rsupan15 on 03/28/16 08:40:42 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Great customer service by Chris and his partner John. They were helpful right away and we were able to work out a great deal.
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Dealer Response

Dear Valued Customer, I appreciate this great feedback! We hope you return and allow us to assist you again soon. It was a pleasure doing business with you! Sincerely, John Everett 626-626-4800

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Sales Rating Mysubi Written by Juvy14344 on 03/27/16 10:55:25 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Best customer service, all functions were explained fully during the test drive. Marvin & Chris were great and took care of us.
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Dealer Response

Dear Valued Customer- I would like to thank you for taking your time to leave this great review. I am thrilled to know Marvin and Chris provided you with such a pleasant experience and hope you return for future purchases. It was a pleasure doing business with... Read more

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Sales Rating Survey Written by Jenigarza on 03/24/16 09:55:29 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The sales person was super helpful by making the process easy to understand without wasting too much time. He was able to figure out exactly what type of car we were looking for.
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Dealer Response

Dear Valued Customer- I appreciate you taking your time to leave this great feedback. I am happy to know you had such a pleasant experience here with us and hope you return for future purchases. Sincerely, John Everett 626-626-4800

All Comments (1)
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