Service Lexus of Cerritos Car Dealership Cerritos California | Edmunds
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Lexus of Cerritos Service Reviews

  • 18800 Studebaker Rd
  • Cerritos, CA 90703 (map)
  • (877) 251-9730
  • Chat with Dealer
  • Awarded in 2014, 2016, 2017
At Lexus of Cerritos, shop online and reserve a vehicle for up to 48 hours with convenient express checkout. Buy with peace of mind because every pre-owned vehicle we sell has a 5-day or 250 miles return policy.

Service Reviews

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Service Rating Excellent Customer Service By NUNUgs2015 on 05/04/17 11:03:23 AM PDT
Recommend this dealer? Yes

The service rep realized one of my free services was used accidently for an minor servicing (fluid refill & tire check) as I had a slow leak in one of the tires. The service rep informed me of the mistake and reinstated the service for future use. NOW THAT'S WHAT I CALL CUSTOMER SERVICE. WAY TO GO L...
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Service Rating Service By michele4824 on 05/03/17 03:54:32 PM PDT
Recommend this dealer? Yes

The customer service was excellent. I really appreciate my representative Sean.
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Service Rating I hate this dealership By Swoodby on 05/16/16 10:01:13 AM PDT
Recommend this dealer? No

I was called and told that my manuals, extra key, and lock cover were in and to come in on Saturday to have the lock cover put on, keys programed and manuals handed to me. I sat in the waiting area for three hours just to be told they didn't know that we needed a manual and that they needed to order...
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Dealer Response

Hello, thank you for your detailed review about your experiences at Lexus of Cerritos. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Taken Care Of By chameh on 12/18/12 04:41:50 PM PST
Recommend this dealer? Yes

Dorothy takes care of us! My wife in particular! I can always trust that Dorothy will do the right thing when my wife brings in the RX350 for service. Driver safety is her top priority and if anything is found she will make sure it is taken care of. She always makes us feel like we are family and a...
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Service Rating Back Again By chameh on 09/11/12 10:26:19 AM PDT
Recommend this dealer? Yes

Back again for scheduled maintenance that is, not for a problem with RX :-) Just a note to thank Dorothy Lunney for how making wife feel like she was family when she dropped off RX for service. She made sure she understood what service was going to be done and broke down the cost to make her unders...
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