Putnam Buick GMC Car Dealership Burlingame California | Edmunds
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Putnam Buick GMC Sales Reviews

  • 100 California Dr
  • Burlingame, CA 94010 (map)
  • Chat with Dealer
Sales Rating:

Do not buy a car from this dealer!

Written by cyama on 08/12/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I have bought many cars throughout my life and this by far was the worst experience ever. They will promise you anything just to get you to sign on the dotted line. Their staff is rude and unhelpful. Do not expect them to actually honor any "work due" contracts that they provide when buying a used vehicle. when we returned our vehicle with the "work due", we had to call numerous times for status updates, with no one ever knowing what was going on. I'd be transferred to this and that person, and half the time disconnected. When I finally got ahold of the sales person who sold us the vehicle "Charlie" all I got from him was him yelling at me that this repair was costing them more than they had anticipated. And that they weren't going to honor the other work due items on the contract. When we got to pick up our car, nope, the "big" problem that cost so much to fix was not really fixed, but was glossed over and repainted. Round 2, problem still not fixed, and they still refuse to deal with the other issues on the "work due" form. Shady and dishonest company. I wish I had read reviews on them before we purchased, as they have horrible reviews posted all over Yelp.com. oh - ps. beware, a month after buying my vehicle I got a new registration card in the mail from DMV - on the vehicle we had traded in. We were listed as the "Registered Owner" and the dealership was put in as the "legal owner". Upon a call to DMV they advised to send in my own release of liablity because it was confusing as to whether we "re bought" our old vehicle back or not.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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